Customer Experience Team Lead

7 days ago


Copenhagen, Copenhagen, Denmark Zimmer Biomet Full time

At Zimmer Biomet, we strive to push the boundaries of innovation and drive our mission forward. As a global medical technology leader for nearly 100 years, we enhance a patient's mobility every 8 seconds with our products or technologies.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location-specific competitive total rewards, wellness incentives, and a culture of recognition and performance awards.

Key Responsibilities

  • Optimize communication, support, correspondence, and deliveries between customers, the Sales teams, and the Customer Experience team of Nordics and the Global Supply Chain Center.
  • Lead and motivate the Customer Experience team.

Impact and Deliverables

  • Lead and support the Customer Experience team.
  • Optimize tasks, processes, and planning within the team.
  • Maintain a high level of customer satisfaction.
  • Monitor price agreements and conditions for all customers.
  • Allocate products.
  • Monitor order processing and reservations for instruments to be borrowed in connection with surgeries.
  • Lead and maintain master data and E-business applications as a key user of the SAP system.
  • Monitor FSCAs (Field Safety Corrective Actions).

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the essential functions.

Requirements

  • Fluent in English & Danish, in both speech and writing.
  • Any other Nordic language is considered a plus.
  • IT literate (MS Office, SAP).
  • Good understanding of Sales processes.
  • Experienced in production planning.
  • Strong customer focus.
  • Good analysis and problem-solving skills.
  • Good systematic thinking.
  • Good in facilitating teamwork.
  • Good in proactive communication.

Education and Experience

  • Bachelor's degree in Logistics or Supply Chain Management, or equivalent through professional experience.
  • At least 3 years of relevant professional experience within Customer Experience.

Travel Expectations

5%

EOE/M/F/Vet/Disability



  • Copenhagen, Copenhagen, Denmark Zimmer Biomet Full time

    At Zimmer Biomet, we're committed to delivering exceptional customer experiences. As a Customer Experience Team Lead, you'll play a key role in ensuring seamless communication and support between customers, sales teams, and our Customer Experience team in the Nordics and Global Supply Chain Center.Key ResponsibilitiesLead and motivate the Customer Experience...


  • Copenhagen, Copenhagen, Denmark Zimmer Biomet Full time

    {"title": "Customer Experience Supervisor", "description": "Job SummaryZimmer Biomet is seeking a highly skilled Customer Experience Supervisor to join our team. As a key member of our Customer Experience team, you will be responsible for leading and motivating the team to deliver exceptional customer service and support.Key ResponsibilitiesLead and motivate...


  • Copenhagen, Copenhagen, Denmark Zimmer Biomet Full time

    About the RoleAt Zimmer Biomet, we're pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, we enhance patients' mobility with our products or technologies every 8 seconds.We're committed to providing mobility and renewed life to people worldwide. To support our talent team, we focus...


  • Copenhagen, Copenhagen, Denmark Zimmer Biomet Full time

    At Zimmer Biomet, we're dedicated to pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly a century, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.We're committed to providing mobility and renewed life to people worldwide. To support our talent team,...


  • Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    Lead and Develop Our Customer Service TeamWe are seeking a highly skilled Customer Service Team Lead to join our Nordic Supply Chain team in Copenhagen. As a key member of our team, you will be responsible for leading and developing our customer service team, focusing on people development and consistently improving the capabilities of the team.Key...


  • Copenhagen, Copenhagen, Denmark Maersk Full time

    Customer Experience ManagerAs a Customer Experience Manager at Maersk, you will be responsible for driving customer satisfaction and loyalty through effective management of customer-facing activities. Your primary goal will be to provide a consistently high-quality experience for new and existing customers in the GCA area.Key Responsibilities:Build and...


  • Copenhagen, Copenhagen, Denmark Maersk Full time

    Key ResponsibilitiesWe are seeking a highly skilled Customer Experience Manager to join our team at Maersk. As a key member of our organization, you will be responsible for delivering exceptional customer experiences across various touchpoints.Main Accountabilities:Develop and implement customer-centric strategies to drive business growth and customer...


  • Copenhagen, Copenhagen, Denmark Maersk Full time

    As a Customer Experience Manager at Maersk, you will be responsible for driving customer-facing activities and delivering a consistently high-quality experience for new and existing customers in the GCA area.Key responsibilities include building awareness and insights into customers' E2E supply chain plans and priorities, driving strong relationships with...


  • Copenhagen, Copenhagen, Denmark Maersk Full time

    Customer Experience ManagerMaersk is committed to delivering exceptional customer experiences across our small to medium-sized clusters. As a Customer Experience Manager, you will be responsible for leading customer-facing activities and ensuring consistent delivery in line with our brand standards.Key Responsibilities:Drive and build strong relationships...


  • Copenhagen, Copenhagen, Denmark Tamigo Full time

    Delivering Exceptional Customer ExperiencesTamigo's Customer Support team is the driving force behind our customers' success. We empower them to optimize budget planning, forecast staffing needs, and more.Our mission is to provide empathetic, technology-savvy support that exceeds expectations. We're seeking individuals who can communicate effectively and...


  • Copenhagen, Copenhagen, Denmark Maersk Full time

    Customer Experience ManagerAs a Customer Experience Manager at Maersk, you will be responsible for driving customer satisfaction and loyalty through effective management of customer-facing activities. Your primary goal will be to provide a consistently high-quality experience for new and existing customers in the GCA area.Key Responsibilities:Build and...


  • Copenhagen, Copenhagen, Denmark Maersk Full time

    Job SummaryAs a Customer Experience Manager at Maersk, you will be responsible for delivering a consistently high-quality experience to new and existing customers. This involves actively building awareness and insights into customers' E2E supply chain plans and priorities, driving strong relationships with customers, and planning the deployment of customer...


  • Copenhagen, Copenhagen, Denmark Maersk Full time

    Customer Experience ManagementMaersk is seeking a seasoned professional to lead our Customer Experience Management team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences across our customer lifecycle.Key Responsibilities:Customer Channel Management: Develop and implement strategies to enhance...


  • Copenhagen, Copenhagen, Denmark Maersk Full time

    Customer Experience ManagerMaersk is seeking a Customer Experience Manager to lead our customer-facing teams and drive business growth. As a key member of our leadership team, you will be responsible for developing and executing strategies to deliver exceptional customer experiences across our global operations.Key Responsibilities:Develop and implement...


  • Copenhagen, Copenhagen, Denmark Maersk Full time

    Customer Experience ManagerAs a Customer Experience Manager at Maersk, you will be responsible for driving customer satisfaction and loyalty through effective management of customer-facing activities. Your primary goal will be to provide a consistently high-quality experience for new and existing customers in the GCA area.Key Responsibilities:Build and...


  • Copenhagen, Copenhagen, Denmark Maersk Full time

    Job SummaryWe are seeking a highly skilled Head of Customer Experience Management to join our team at Maersk. As a key member of our organization, you will be responsible for leading our customer experience initiatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesDevelop and implement customer experience strategies that...


  • Copenhagen, Copenhagen, Denmark Roman Health Pharmacy LLC Full time

    About the RoleWe are seeking a dedicated and enthusiastic Customer Experience Specialist to join our part-time team. As a key point of contact for our customers, you will engage with them via telephone, online chat, and email to address their questions and provide support on our digital platform.Key ResponsibilitiesCustomer Communication: Engage with...


  • Copenhagen, Copenhagen, Denmark Maersk Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Head of Customer Program Management. This role will be responsible for leading the development and implementation of customer programs that drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and implement customer programs that align with...


  • Copenhagen, Copenhagen, Denmark Maersk Full time

    About MaerskMaersk is a leading logistics company that is pioneering a new direction in the industry. We are expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.Our VisionWe strive to make trade more open, inclusive, and sustainable for communities,...


  • Copenhagen, Copenhagen, Denmark Patrique Mercier Recruitment Full time

    Danish Speaking Client Delight ExpertWe are seeking a highly motivated and enthusiastic Danish Speaking Client Delight Expert to join our exceptional customer service team in Greece. Your primary role will involve assisting our valued clients with their inquiries, resolving issues, and ensuring their experience is nothing short of delightful.Key...