Customer Experience Team Lead
7 days ago
At Zimmer Biomet, we strive to push the boundaries of innovation and drive our mission forward. As a global medical technology leader for nearly 100 years, we enhance a patient's mobility every 8 seconds with our products or technologies.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location-specific competitive total rewards, wellness incentives, and a culture of recognition and performance awards.
Key Responsibilities
- Optimize communication, support, correspondence, and deliveries between customers, the Sales teams, and the Customer Experience team of Nordics and the Global Supply Chain Center.
- Lead and motivate the Customer Experience team.
Impact and Deliverables
- Lead and support the Customer Experience team.
- Optimize tasks, processes, and planning within the team.
- Maintain a high level of customer satisfaction.
- Monitor price agreements and conditions for all customers.
- Allocate products.
- Monitor order processing and reservations for instruments to be borrowed in connection with surgeries.
- Lead and maintain master data and E-business applications as a key user of the SAP system.
- Monitor FSCAs (Field Safety Corrective Actions).
This is not an exhaustive list of duties or functions and may not necessarily comprise all of the essential functions.
Requirements
- Fluent in English & Danish, in both speech and writing.
- Any other Nordic language is considered a plus.
- IT literate (MS Office, SAP).
- Good understanding of Sales processes.
- Experienced in production planning.
- Strong customer focus.
- Good analysis and problem-solving skills.
- Good systematic thinking.
- Good in facilitating teamwork.
- Good in proactive communication.
Education and Experience
- Bachelor's degree in Logistics or Supply Chain Management, or equivalent through professional experience.
- At least 3 years of relevant professional experience within Customer Experience.
Travel Expectations
5%
EOE/M/F/Vet/Disability
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