Customer Experience Team Lead

4 weeks ago


Copenhagen, Copenhagen, Denmark Zimmer Biomet Full time
About the Role

At Zimmer Biomet, we're pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, we enhance patients' mobility with our products or technologies every 8 seconds.

We're committed to providing mobility and renewed life to people worldwide. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location-specific competitive total rewards, wellness incentives, and a culture of recognition and performance awards. We strive to create an inclusive environment where every team member feels respected, empowered, and recognized.

Key Responsibilities
  • Optimize communication, support, and deliveries between customers, Sales teams, and the Customer Experience team of Nordics and the Global Supply Chain Center.
  • Lead and motivate the Customer Experience team.
Impact and Expectations
  • Lead and support the Customer Experience team.
  • Optimize tasks, processes, and planning within the team.
  • Maintain a high level of customer satisfaction.
  • Monitor price agreements and conditions for all customers.
  • Allocate products.
  • Monitor order processing and reservations for instruments to be borrowed in connection with surgeries.
  • Lead and maintain master data and E-business applications as a key user of the SAP system.
  • Monitor FSCAs (Field Safety Corrective Actions).
Requirements
  • Fluent in English, both in speech and writing.
  • Any other Nordic language is considered a plus.
  • IT literate (MS Office, SAP).
  • Good understanding of Sales processes.
  • Experienced in production planning.
  • Strong customer focus.
  • Good analysis and problem-solving skills.
  • Good systematic thinking.
  • Good in facilitating teamwork.
  • Good in proactive communication.
Background
  • Bachelor's degree in Logistics or Supply Chain Management, or equivalent through professional experience.
  • At least 3 years of relevant professional experience within Customer Experience.
Travel Expectations

5%

EOE/M/F/Vet/Disability

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