Customer Experience Team Lead
4 weeks ago
At Zimmer Biomet, we're pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, we enhance patients' mobility with our products or technologies every 8 seconds.
We're committed to providing mobility and renewed life to people worldwide. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location-specific competitive total rewards, wellness incentives, and a culture of recognition and performance awards. We strive to create an inclusive environment where every team member feels respected, empowered, and recognized.
Key Responsibilities
- Optimize communication, support, and deliveries between customers, Sales teams, and the Customer Experience team of Nordics and the Global Supply Chain Center.
- Lead and motivate the Customer Experience team.
- Lead and support the Customer Experience team.
- Optimize tasks, processes, and planning within the team.
- Maintain a high level of customer satisfaction.
- Monitor price agreements and conditions for all customers.
- Allocate products.
- Monitor order processing and reservations for instruments to be borrowed in connection with surgeries.
- Lead and maintain master data and E-business applications as a key user of the SAP system.
- Monitor FSCAs (Field Safety Corrective Actions).
- Fluent in English, both in speech and writing.
- Any other Nordic language is considered a plus.
- IT literate (MS Office, SAP).
- Good understanding of Sales processes.
- Experienced in production planning.
- Strong customer focus.
- Good analysis and problem-solving skills.
- Good systematic thinking.
- Good in facilitating teamwork.
- Good in proactive communication.
- Bachelor's degree in Logistics or Supply Chain Management, or equivalent through professional experience.
- At least 3 years of relevant professional experience within Customer Experience.
5%
EOE/M/F/Vet/Disability
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