IT Technical Support Specialist
6 days ago
Ageras is a leading international provider of banking and accounting services. Our company assists small businesses across Europe and the US with tax preparation services and admin software. We have offices in Copenhagen, Espoo, Berlin, Amsterdam, Gdańsk, and Philadelphia.
We aim to build the best ecosystem around the financial needs of small businesses, reduce their administrative tasks, and enable them to focus on their core deliverables. With our product offerings, we currently serve 182,000+ customers internationally.
Job DescriptionWe are seeking a technically skilled candidate with excellent interpersonal skills to join our team as an IT Technical Support Specialist. You will play a key role in providing support for internal operations, troubleshooting technical issues, and ensuring the smooth functioning of our internal IT systems.
Key Responsibilities:- Support with our Helpdesk ticketing operations
- Manage incidents and service requests
- Update technical FAQ, guidelines, and policies
- Troubleshoot devices, offer support for SaaS systems, and help enroll the SSO system
- Ensure employees are provided with hardware equipment and software tools across global offices
- Maintain control over all assets across global offices
- Document IT processes through SOPs and communicate them across the company
- Be involved in IT-related on- and off-boarding of employees
- Superb customer service skills
- Ability to troubleshoot and repair issues
- Knowledge of IT systems and applications
- Experience in network management and help desk support is a plus
- Comfort in communicating with internal and external stakeholders
- Curiosity and eagerness to learn
- Fluent English language skills (written and spoken); Danish is a plus
We offer a dynamic team and work environment where you can be creative and make things happen. You will have a high degree of autonomy within a fun, energetic, result-driven international team culture. Our office is located in the city center of Copenhagen, and we provide freshly prepared office lunch. We encourage growth, development, and career advancement opportunities.
Estimated Salary: €35,000 - €50,000 per year (based on 25 hours/week). The salary may vary depending on your experience and qualifications.
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