Customer Service Advisor

3 weeks ago


Copenhagen, Copenhagen, Denmark Sitel Full time

About the Role

We are seeking a highly skilled Customer Service Advisor to join our team at Foundever in Copenhagen. As a Customer Service Advisor, you will be responsible for delivering exceptional support and service to our customers who contact us with questions on our diabetes health care products.

Key Responsibilities

  • Deliver an exceptional support and service to customers via phone and email.
  • Be part of continually developing and optimizing our project and processes to ensure happy customers.
  • Do administrative support for our management team by doing ad-hoc-tasks like back-office assignments.
  • Ensure compliance with our KPI's in regards to call length, service level and quality of service.

Why Foundever?

We offer a competitive monthly salary consisting of a base salary, a free choice account, and a pension scheme. You will also have great development opportunities, 5 paid personal days annually, and a fantastic working environment with social events.

Work Setup

As a remote worker, you will be provided with the necessary equipment to work from home, including a computer, screens, headset, and keyboard. You will also need to provide a stable and calm working environment and a reliable internet connection.



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