BTP Customer Success Partner Advisor, Denmark
6 hours ago
About SAP BTP Customer Success
We are seeking a highly skilled BTP Customer Success Partner Advisor to join our team in Denmark. As a BTP Customer Success Partner Advisor, you will be responsible for partnering with customers to sustainably increase consumption of SAP BTP services and coordinating activities with the Account Team.
Responsibilities
- Proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team.
- Analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
- Be the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers, as described in the SAP BTP engagement model.
- Analyze your customer's technical needs and execute consumption plans for your assigned customers.
- Provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
- Be a voice of the customer to internal SAP stakeholders.
- Work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
Requirements
- 3-4 years of experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
- Deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
- Foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.) Certifications in enterprise architecture are a plus.
- Great communication and presentation skills. Familiarity with design thinking methodology is a plus.
- Navigate complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
- Continuously learn and adapt to the unique business and cultural practices of each region/country.
- Focus on customer service mindset and customer empathy.
- Passion for learning new technologies and enjoy problem solving.
About SAP
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
SAP is an equal opportunity employer
We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team.
SAP is an affirmative action employer
We are proud to be an affirmative action employer and provide equal employment opportunities to all applicants and employees without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
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