Customer Success Manager

3 days ago

Århus, Århus Kommune, Denmark Vibrant Full time

Vores vision i Vibrant er at skabe betalingsløsninger til virksomheder, hvor de kun har brug for én betalingsleverandør, som udover at levere betalingsløsninger også bidrager til virksomhedens vækst, udvikling og optimering. Vi konfigurerer vores kunders betalings-setup på tværs af fysiske, online og fakturabetalinger og sikrer en strømlinet proces fra betaling til færdig bogføring fuldt integreret i ERP-, kasse- eller økonomisystem.

Vi søger Customer Success Managers (CSM), som skal tage ansvar for succesfuld og grundig onboarding af vores kunder, samt sikre kontinuerlig opfølgning med kunderne.

Du vil referere til COO, Kåre Brøgger Sørensen og vil skulle bruge en stor del af din arbejdstid ude hos vores kunder rundt omkring i Danmark. Derfor er det et krav, at du har kørekort. Egen bil er ikke en nødvendighed, men en fordel. Når du ikke er hos vores kunder, vil du have din daglige gang på vores kontor i Aarhus.

Du bliver en succes i rollen, når vores kunder er tilfredse, bruger vores forskellige betalingsmetoder og -features til fulde, samt at du tænker optimering og mersalg ind i både onboarding og den kontinuerlige opfølgning og sikrer udnyttelse af det fulde potentiale hos hver enkelt kunde.

Opgaver

Opgaverne i rollen dækker over, men er ikke begrænset til følgende:

  • Planlægning af onboarding-forløb sammen med nye kunder
  • Teknisk opsætning af vores løsninger hos kunderne
  • Træning og uddannelse af brugere hos kunderne
  • Opfølgning og tilpasning af vores løsninger i takt med udviklingen hos kunderne
  • Kontinuerlig identifikation af opsalgs- og mersalgsmuligheder

På tværs af alle faserne er det afgørende, at du har fokus på at sikre mersalg og udvidelse af vores løsninger, således at kunderne får udnyttet løsningens fulde potentiale - og dermed får mest værdi i deres egen forretning.

Vi leder efter en person, der har flair for og trives med at arbejde med direkte kundekontakt dagen lang, som kan skabe glade og trygge kunder, og som har teknisk snilde og ikke er bange for at kaste sig ud på teknisk dybt vand, hvis tingene driller.

Vi forventer, at du har baggrund inden for kundeservice og customer success, hvor du har været vant til at agere i en kommercielt fokuseret verden, hvor der konstant tænkes i kundetilfredshed og kommercielle resultater.

Du er nok i starten af din karriere og har mod på at være flere dage om ugen ude hos vores kunder og sikre den bedste onboarding og træning. Din personlighed håber vi er karakteriseret ved, at du er udadvendt, men også lyttende og nysgerrig. Du er planlæggende, struktureret og sørger for at holde overblikket og roen, samtidig med at du ved, at der er specielle behov hos hver enkelt kunde, hvilket kræver fleksibilitet og tilpasning fra dig.

Derudover forventer vi, at du er dansktalende og kan begå dig forretningsmæssigt på engelsk i skrift og tale.

Vi tilbyder

Vibrant er en arbejdsplads med en optimistisk og vibrerende energi, hvor vi arbejder målrettet og ambitiøst mod de samme mål og er opmærksomme på hinanden. Vi ønsker et arbejdsmiljø, som er motiverende og trygt, hvor vores resultater taler deres eget tydelige sprog og alle medarbejdere ved, hvordan de har bidraget til virksomhedens resultater.

Vi er 17 medarbejdere - alle placeret i Aarhus, hvor vi hører til i kontorfællesskabet POP2 i Skejby, Aarhus N. Vi er i tæt partnerskab med VISA og Mastercard for at kunne gøre Vibrant til en succes i DK og Europa.

#J-18808-Ljbffr

  • Customer Success Manager

    6 days ago

    Århus, Århus Kommune, Denmark The HubDanske Bank Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service and do you have the initiative and motivation to always improve? Then you...

  • Customer Success Manager

    3 days ago

    Århus, Århus Kommune, Denmark Whistleblower Software Full time

    Formalize Madrid Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding and service and do you have the initiative...

  • Customer Success Manager

    3 days ago

    Århus, Århus Kommune, Denmark Whistleblower Software Full time

    Formalize Milan Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative and...

  • Customer Success Manager

    2 days ago

    Århus, Århus Kommune, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative...

  • Customer Success Manager

    2 days ago

    Århus, Århus Kommune, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service and do you have the initiative...

  • Customer Success Manager

    20 hours ago

    Århus, Århus Kommune, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-timeSalary CompetitiveAre you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative and...

  • Customer Success Manager

    2 days ago

    Århus, Århus Kommune, Denmark The HubDanske Bank Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...

  • Customer Success Operations Manager

    3 days ago

    Århus, Århus Kommune, Denmark Whistleblower Software Full time

    About UsAt Whistleblower Software, we are a tech company founded in 2021 with offices across Europe. We specialize in providing compliance solutions to businesses, adapting to regulatory changes and ensuring companies remain compliant and confident in their operations.Company OverviewWe are a team of international experts who work together to create...

  • Customer Success Strategist

    2 days ago

    Århus, Århus Kommune, Denmark Whistleblower Software Full time

    About the Role: As our new Customer Success Manager, you will play a vital part in ensuring a best-in-class onboarding and service experience for our rapidly growing customer base.We are seeking an exceptional professional to join our fast-growing international SaaS company. You will be responsible for working closely with our customers to solve problems,...

  • Senior Customer Success Director

    4 days ago

    Århus, Århus Kommune, Denmark Stibo DX Full time

    Company OverviewStibo DX is a global leader in digital transformation for media enterprises, empowering storytellers across the globe. Our platform and services help automate complex content production and omnichannel delivery for the most ambitious and successful media.About the RoleWe are seeking an experienced Senior Customer Success Director to lead our...

  • Customer Success Strategy Leader

    4 days ago

    Århus, Århus Kommune, Denmark Stibo DX Full time

    Company CultureAt Stibo DX, we value our employees as the key to success. Our company culture emphasizes knowledge sharing, collaboration, and innovation.About the RoleWe are seeking an experienced Customer Success Strategy Leader to drive customer satisfaction, loyalty, and revenue growth through innovative solutions tailored to the unique challenges of the...

  • Vice President of Customer Success

    4 days ago

    Århus, Århus Kommune, Denmark Stibo DX Full time

    Stibo DX – VP Customer Success Do you want to play a key role in shaping customer success strategies in the media industry? Are you ready to lead a high-performing team while working closely with some of the world's most prominent media enterprises? Join Stibo DX as VP Customer Success for the Rest-of-World region, where you'll drive customer...

  • Vice President Customer Success

    6 days ago

    Århus, Århus Kommune, Denmark Stibo DX AS Full time

    Do you want to play a key role in shaping customer success strategies in the media industry? Are you ready to lead a high-performing team while working closely with some of the world's most prominent media enterprises? Join Stibo DX as VP Customer Success for the Rest-of-World region, where you'll drive customer satisfaction, loyalty, and revenue growth...

  • Customer Success Product Specialist

    15 hours ago

    Århus, Århus Kommune, Denmark Qarmainspect Full time

    Qarmainspect is a leader in quality and compliance solutions for the retail industry. We're seeking a Customer Success Product Specialist to join our team and ensure the seamless adoption of our platform by our customers. As a Product Solution Manager, you will work closely with our sales team to deliver exceptional customer experiences. Your key...

  • Customer Success Director

    7 days ago

    Århus, Århus Kommune, Denmark The HubDanske Bank Full time

    About the RoleAs a key member of our expanding Customer Success team, you will play a pivotal role in shaping our onboarding processes to deliver exceptional experiences for our growing customer base.ResponsibilitiesCollaborate with cross-functional teams to identify areas for process improvement and implement changes that drive increased customer adoption...

  • Regional Vice President of Customer Success

    4 days ago

    Århus, Århus Kommune, Denmark Stibo DX Full time

    About the CompanyStibo DX is a dynamic team of +200 employees across Aarhus, Copenhagen, Atlanta, Hamburg, Oslo, and Dhaka, where we combine creativity and innovation with the stability of a long-standing organization.About the RoleWe are seeking an experienced Regional Vice President of Customer Success to drive customer satisfaction, loyalty, and revenue...

  • Customer Success Manager søges til

    2 days ago

    Århus, Århus Kommune, Denmark The HubDanske Bank Full time

    Er du passioneret omkring kundefokuseret forretningsudvikling og ønsker at spille en central rolle i en hurtigt voksende SaaS-virksomhed? Hos prduct.com søger vi en dygtig Customer Success Manager til at styrke vores team i Aarhus C. Hvis du er klar til at tage udfordringen op og bidrage til vores mission om at skabe banebrydende digitale løsninger, er...

  • Customer Experience Manager

    3 days ago

    Århus, Århus Kommune, Denmark Whistleblower Software Full time

    At Whistleblower Software, we are on an expansive journey with strong market traction across Europe. As our new Customer Success Manager, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base.We are looking for a highly motivated individual who can help us build and optimize our Customer...

  • Customer Experience Manager

    7 days ago

    Århus, Århus Kommune, Denmark Whistleblower Software Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our fast-growing team. This individual will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base, contributing significantly to continuously increasing customer adoption and advocacy.

  • Customer Success Ambassador

    2 days ago

    Århus, Århus Kommune, Denmark Plecto Full time

    About the Job:We are seeking a talented Junior Product Expert to join our team. As a Junior Product Expert, you will work closely with our Sales, Product, Operations, and UX teams to ensure that our clients get the most out of our platform.Key Responsibilities:Plecto Pro: Become the ultimate Plecto guru, knowing everything about our platform's features and...