Strategic Commercial Manager

2 weeks ago


Copenhagen, Copenhagen, Denmark Nuuday Full time

About the Job:


The Customer Base Management team at Nuuday is seeking a seasoned commercial leader to drive strategic initiatives and optimize customer base performance. As Senior Commercial Manager, you will be responsible for developing and executing a comprehensive retention and profit optimization strategy across all portfolios.


Key Responsibilities:



  • Design and implement a strategic direction for retention and profit optimization efforts, continuously adapting to changing market conditions.
  • Own and manage short- and long-term roadmaps for achieving goals, including internal base activities and external event planning.
  • Create a framework for segmentation and initiative efforts, focusing on high-churn and low-profit groups.
  • Provide commercial expertise on customer base overview and segmentation, including cost, profit, and churn analysis.
  • Secure successful handover of approved initiatives to execution teams and participate in implementation as concept owner.
  • Contribute to major price increases and retention portfolios as a key input stakeholder.

About You:


We are looking for a proactive and strategic thinker with a proven track record in subscription business. You should possess:



  • A proactive can-do mentality, identifying opportunities and driving continuous improvement.
  • Proven problem-solving abilities, systematically dissecting complex issues and devising creative solutions.
  • A solid understanding of customer base management and subscription metrics, including churn reduction, profit optimization, and customer lifetime value.
  • A structured, data-driven mindset, with analytical skills and an organized approach to business and progress.
  • Excellent communication skills, effectively conveying complex messages and engaging with senior management.
  • Minimum 3 years of experience in subscription business, with a relevant master's degree in business administration, economics, or a similar field.

What We Offer:



  • A dynamic work atmosphere characterized by openness, humor, and committed colleagues.
  • A culture that promotes teamwork, cross-functional collaboration, and professional growth opportunities.
  • A commitment to fostering a diverse and inclusive workplace, where different perspectives are valued.
  • The chance to engage in and leave your mark on the largest subscriber base in Denmark.


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