Technical Support Professional for IoT Connectivity

5 days ago


Copenhagen, Copenhagen, Denmark Onomondo Full time

At Onomondo, we're on the cusp of revolutionizing the IoT industry with our cloud-native connectivity platform. As a Technical Support Professional, you'll be at the forefront of this innovation, working closely with customers to troubleshoot complex cases and provide expert solutions.

With 2+ years of experience in support handling and escalation processes, you'll bring a wealth of knowledge to our team. Your expertise in IoT, Telco, or SaaS will enable you to navigate the intricacies of our technology and identify areas for improvement.

We're seeking a highly skilled individual who can debug and troubleshoot cases efficiently, investigate signaling logs, and contribute to process improvements. If you have experience in device or firmware development and troubleshooting, that's a definite plus

As a member of our Technical Customer Support Team, you'll participate in writing and maintaining documentation for best practices, ensure proper follow-ups with customers, and lead tickets to completion. You'll also join our on-call rotations to provide prompt responses to customers during incidents or outages.

We offer an exciting benefits package, including five weeks of vacation, great healthcare, maternity/paternity policy, warrants, and a fully catered lunch. Plus, you'll get to work in our state-of-the-art HQ in Copenhagen, surrounded by a lovely bunch of colleagues who share your passion for innovation.

Our hiring process involves three stages: screening interview, technical interview, and cultural interview with members from the C-level. We expect the right candidate to be able to work from our HQ, so a fully remote contract won't be an option for this position.

The estimated salary for this role is around €55,000 - €65,000 per annum, depending on your experience and qualifications. If you're passionate about helping customers succeed with our product, we'd love to hear from you Please apply with your resume and a cover letter explaining why you're a great fit for this position.



  • Copenhagen, Copenhagen, Denmark Onomondo Full time

    Technical Customer Support SpecialistOnomondo is a leading provider of cloud-native connectivity solutions for the IoT industry. We're seeking a skilled Technical Customer Support Specialist to join our team and help customers succeed with our technology.As a Technical Customer Support Specialist, you will be responsible for providing expert technical...


  • Copenhagen, Copenhagen, Denmark Onomondo Full time

    Role OverviewThis role is designed for highly motivated and skilled individuals who want to take their career in Customer Support to the next level. As a Technical Support Representative, you will be part of a dynamic team at Onomondo, where you will have the opportunity to work with complex customer cases and support customers in exciting new ways.We are...


  • Copenhagen, Copenhagen, Denmark Onomondo Full time

    About the RoleWe are seeking a highly skilled Technical Customer Support Representative to join our Technical Customer Support Team at Onomondo. As a Technical Customer Support Representative, you will be the first point of contact for our customers, providing timely and effective support to resolve complex customer cases.Key ResponsibilitiesProvide...


  • Copenhagen, Copenhagen, Denmark Onomondo Full time

    Company OverviewOnomondo is a scale-up that provides a cloud-native connectivity platform for the IoT industry, simplifying and accelerating IoT adoption by providing businesses with the tools and services needed to connect and manage their IoT devices more securely and at scale.SalaryWe offer a competitive salary, approximately €85,000 per annum, along...


  • Copenhagen, Copenhagen, Denmark Onomondo Full time

    About the RoleWe are seeking a highly skilled Senior Full Stack Developer to join our team at Onomondo. As a key member of our product development team, you will be responsible for building scalable, highly available, and secure services that power our cloud-native connectivity platform for the IoT industry.Key ResponsibilitiesDesign and develop scalable and...


  • Copenhagen, Copenhagen, Denmark Onomondo Full time

    Technical Customer Support SpecialistWe are seeking a highly skilled Technical Customer Support Specialist to join our team at Onomondo. As a Technical Customer Support Specialist, you will be responsible for providing exceptional support to our customers, troubleshooting complex issues, and ensuring high customer satisfaction.Key Responsibilities:Debugging...


  • Copenhagen, Copenhagen, Denmark Onomondo Full time

    About the RoleWe are seeking a highly skilled Technical Customer Support Representative to join our team at Onomondo. As a Technical Support Rep, you will be responsible for providing exceptional support to our customers, troubleshooting complex issues, and ensuring high customer satisfaction.Key ResponsibilitiesDebugging and troubleshooting cases with...

  • Senior IoT Engineer

    4 weeks ago


    Copenhagen, Copenhagen, Denmark The LEGO Group Full time

    Senior IIoT EngineerThis is an exciting opportunity to contribute to the development of a new platform team at The LEGO Group, driving innovation and automation in the molding area.The platform technology department provides solutions and technology for the engineering areas of the company.Key Responsibilities:Help shape the direction and culture of a brand...


  • Copenhagen, Copenhagen, Denmark Onomondo Full time

    Are you an experienced software engineer looking to make a positive contribution to the Internet of Things (IoT) industry? Onomondo is a scale-up company that provides a cloud-native connectivity platform for the IoT industry.Our mission is to simplify and accelerate IoT adoption by providing businesses with the tools and services to connect and manage their...


  • Copenhagen, Copenhagen, Denmark The LEGO Group Full time

    Key ResponsibilitiesThis role presents an exciting opportunity to contribute to a new platform team and influence the use of IT technology in the molding area.The platform technology department provides solutions and technology for the engineering areas of the LEGO Group.Main Responsibilities:Action the direction and culture in a brand new and highly...


  • Copenhagen, Copenhagen, Denmark Unity Technologies ApS Full time

    Unlock the Power of Gaming with Unity Technologies ApSAs a key member of our 24x7 global support team, you will be the primary point of contact for our customers' technical needs, ensuring their games and players stay online. Your expertise in troubleshooting and resolving complex technical issues will be invaluable in keeping our customers' experiences...


  • Copenhagen, Copenhagen, Denmark Maersk Full time

    About MaerskMaersk is a leading global container logistics company, committed to simplifying global trade. We are on a revolutionary journey to transform the industry, offering a unique opportunity for professionals to make a significant impact.Our diverse team of experts works together to deliver end-to-end solutions that connect and simplify supply chains....


  • Copenhagen, Copenhagen, Denmark Amazon Full time

    Amazon is seeking an experienced Technical Account Manager to join our AWS team. As a TAM, you will be responsible for driving customer adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and more.Key responsibilities include providing advocacy and strategic technical guidance to customers, helping them...


  • Copenhagen, Copenhagen, Denmark Ordrestyring Full time

    Job Opportunity: Technical Support EngineerOrdrestyring is seeking a skilled Technical Support Engineer to join our team. As a key member of our Technical Services team, you will provide expert guidance to internal groups, cultivate industry knowledge, and shape our products to meet quality standards.Key Responsibilities:Provide advanced technical support to...

  • Engineering Manager

    4 weeks ago


    Copenhagen, Copenhagen, Denmark Onomondo Full time

    About OnomondoOnomondo is a leading provider of cloud-native connectivity solutions for the IoT industry. Our mission is to simplify and accelerate IoT adoption by offering businesses the tools and services needed to connect and manage their IoT devices securely and at scale.Job Title: Engineering ManagerWe are seeking an experienced Engineering Manager to...

  • Engineering Director

    4 weeks ago


    Copenhagen, Copenhagen, Denmark Onomondo Full time

    About OnomondoOnomondo is a leading provider of cloud-native connectivity solutions for the IoT industry. Our mission is to simplify and accelerate IoT adoption by offering businesses the tools and services needed to connect and manage their IoT devices securely and at scale.Job Title: Engineering ManagerWe are seeking an experienced Engineering Manager to...


  • Copenhagen, Copenhagen, Denmark Contractbook Full time

    About the RoleWe are seeking a highly skilled Technical Customer Support Manager to oversee our support operations, guide our team, and ensure that our customers receive top-notch service. This role is a 10/12 months maternity cover, perfect for a tech-savvy person interested in working with technology and helping customers succeed.The successful candidate...


  • Copenhagen, Copenhagen, Denmark Salzgitter AG Full time

    Job SummaryKHS, a subsidiary of Salzgitter AG, is a leading manufacturer of filling and packaging systems for beverages and liquid food. We are seeking a highly skilled Technical Sales Manager to join our team.Key ResponsibilitiesPrepare technical and commercial quotations according to customer requirements.Manage internal quotation processes.Develop...


  • Copenhagen, Copenhagen, Denmark Cision Denmark ApS Full time

    Cision Denmark ApS is seeking a skilled Technical Support Specialist to join our global IT team. As a Technical Support Specialist, you will provide high-level customer service and end-user support to our global clients. Your duties will include day-to-day support of internal end-users, addressing incidents and requests, and participating in various...


  • Copenhagen, Copenhagen, Denmark Patrique Mercier Recruitment Full time

    Technical Support Specialist for Danish Speaking ClientsPatrique Mercier Recruitment is a leading agency connecting skilled candidates with roles in their native languages across diverse industries. We are excited to announce a fantastic opportunity for a Danish Speaking Technical Support Agent based in the stunning country of Greece.Key...