Technical Support Professional for IoT Connectivity
5 days ago
At Onomondo, we're on the cusp of revolutionizing the IoT industry with our cloud-native connectivity platform. As a Technical Support Professional, you'll be at the forefront of this innovation, working closely with customers to troubleshoot complex cases and provide expert solutions.
With 2+ years of experience in support handling and escalation processes, you'll bring a wealth of knowledge to our team. Your expertise in IoT, Telco, or SaaS will enable you to navigate the intricacies of our technology and identify areas for improvement.
We're seeking a highly skilled individual who can debug and troubleshoot cases efficiently, investigate signaling logs, and contribute to process improvements. If you have experience in device or firmware development and troubleshooting, that's a definite plus
As a member of our Technical Customer Support Team, you'll participate in writing and maintaining documentation for best practices, ensure proper follow-ups with customers, and lead tickets to completion. You'll also join our on-call rotations to provide prompt responses to customers during incidents or outages.
We offer an exciting benefits package, including five weeks of vacation, great healthcare, maternity/paternity policy, warrants, and a fully catered lunch. Plus, you'll get to work in our state-of-the-art HQ in Copenhagen, surrounded by a lovely bunch of colleagues who share your passion for innovation.
Our hiring process involves three stages: screening interview, technical interview, and cultural interview with members from the C-level. We expect the right candidate to be able to work from our HQ, so a fully remote contract won't be an option for this position.
The estimated salary for this role is around €55,000 - €65,000 per annum, depending on your experience and qualifications. If you're passionate about helping customers succeed with our product, we'd love to hear from you Please apply with your resume and a cover letter explaining why you're a great fit for this position.
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