Customer Support Professional with Technical Expertise

2 weeks ago


Copenhagen, Copenhagen, Denmark Avature Full time
Role Summary

We are seeking a highly skilled Customer Support Professional with technical expertise to join our team in Copenhagen. As a key member of our support team, you will provide superb customer service to a variety of clients and ensure the fast and effective management of various client workflows and hardware/software issues.

About the Role

This role is ideal for individuals with a passion for delivering exceptional customer experiences and a strong background in technical support. You will be based in Copenhagen, providing onsite support to the Copenhagen Office and clients in the surrounding metropolitan area.

Key Responsibilities
  • Serve as the main point of contact for internal IT support within Bloomberg offices and data centers.
  • Collaborate with sales teams and coordinate projects with clients to provide technical support and ensure fast and effective installation of products.
  • Effectively multitask in a fast-paced environment with a keen eye for detail.
Requirements

To succeed in this role, you will need:

  • Demonstrable experience in customer support.
  • Technical proficiency: experience working with PCs covering hardware and software and/or networking issues.
  • Multi-tasking and problem-solving skills as well as an ability to work independently and as part of a larger global team.
  • Ability to provide outstanding customer service to clients in person and via interactive media (e.g., phone, messaging, etc.).
  • Great communication skills including fluency in written and spoken English and Danish.
  • The ability to be a real self-starter - someone who is flexible, proactive, and versatile enough to work in a remote office.
  • A valid driving license.
  • The ability to work on call for occasional evening or weekend work (in which you will get a weekday off in lieu).
Compensation and Benefits

We offer a competitive salary of €55,000 - €65,000 per year, depending on experience, plus a range of benefits, including health insurance, pension scheme, and paid time off.



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