Global Supply Chain Customer Experience Specialist

3 days ago


Copenhagen, Copenhagen, Denmark Maersk Full time

At Maersk, we are committed to delivering exceptional customer experiences that exceed our customers' expectations. We believe in the importance of building strong relationships with our customers and providing them with personalized service.

Job Overview

We are seeking a highly motivated and results-driven Global Supply Chain Customer Experience Specialist to join our team. This role will be responsible for owning and managing the customer experience within the assigned scope in SCM, ensuring seamless execution of the end-to-end logistics lifecycle.

About the Role

This is an exciting opportunity to work in a fast-paced environment where you will have the chance to make a real impact on our customers' lives. As a Global Supply Chain Customer Experience Specialist, you will play a vital part in our success by:

  • Owning all customer issues and facilitating their timely and effective resolution through engagement with internal stakeholders.
  • Ensuring smooth execution of the end-to-end shipments and meeting high-quality standards.
  • Focusing on voice of customer, process efficiency, and business growth.
Key Responsibilities

The successful candidate will be responsible for:

  • Delivering a best-in-class customer experience by responding to all enquiries in a timely and accurate manner.
  • Ensuring the highest level of customer satisfaction through proactive issue resolution and effective communication.
  • Actively building strong relationships with customers and gaining an understanding of their business needs, drivers, and desires.
Requirements

To be successful in this role, you will need to possess:

  • A result-oriented mindset with a focus on achieving key performance indicators (KPIs).
  • Strong problem-solving skills with the ability to think critically and creatively.
  • Excellent stakeholder management and communication skills with the ability to build strong relationships with customers and internal stakeholders.

We offer a competitive salary of $80,000 - $120,000 per annum, depending on location and experience. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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