IT- og Servicemanagement Team Lead
5 days ago
Skab en positiv kundeoplevelse sammen med os
Vi søger en erfaren teamlead til vores Service Operations-afdeling. I denne rolle vil du være ansvarlig for at vejlede, lede og udvikle et team bestående af 6 dygtige Service Delivery Managers. Du skal have en god forståelse af vores proces og være i stand til at styre og koordinere de nødvendige ressourcer.
Dine primære opgaver:
- Sikre kvalitet, struktur og effektivitet i vores serviceleveringsprocesser
- Sikre overholdelse af SLA'er og håndtere eventuelle afvigelser
- Rapportere om serviceleverancestatus til ledelsen
- Opretholde gode relationer og kommunikation med både kunder og interne stakeholders
- Identificere kundebehov og overvåge servicelevering i forretningskonteksten
- Vurdere kundefeedback og bruge kreativitet til at etablere, forbedre og forfine services
- Administrere performance, kvalitet, økonomi og budgetter
Krav:
- Minimum 5 års erfaring som teamlead
- Stærke ledelses- og kommunikationsevner
- Erfaring med ITIL eller lignende rammeværk
- Evnen til at arbejde under pres og håndtere flere opgaver samtidigt
- En stærk forretningssans og god til at skabe langsigtede relationer med kunder
Undervisning og udvikling:
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