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Customer Care Specialist

1 month ago

Struer, Struer Kommune, Denmark Bang & Olufsen AS Full time
About the Role

We are seeking a highly skilled Customer Care Consultant to join our team in Struer, Denmark. As a key member of our Customer Care team, you will be responsible for providing exceptional support to our German-speaking customers via phone, email, or web.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner, ensuring all inquiries are replied to, categorized, and registered following our procedures.
  • Provide qualified and adequate responses to customer support needs, collaborating with Senior Customer Care consultants, Product support, B2B Partners, and local Area Service Managers as needed.
  • Contribute to improving our internal knowledge base by sharing learnings from daily interactions with customers.
Requirements
  • Strong customer-oriented mindset, enabling timely and professional resolution of inquiries.
  • Solution-oriented with a positive and open attitude.
  • Excellent German and English communication skills, both spoken and written.
  • Experience in customer care, preferably from the tech industry.
  • Technical know-how to solve requests requiring technical expertise, with support from our technical team.
What We Offer

As a Customer Care Consultant at Bang & Olufsen, you will join our enthusiastic and diverse team, working closely with multiple stakeholders. We offer a competitive salary and benefits package, as well as opportunities for growth and development in a flat and agile company culture.

We believe in mutual respect and strive to build a more inclusive workplace, fostering a diverse and innovative environment where everyone has an equal chance to succeed.