Technical Incident Specialist

4 weeks ago


Copenhagen, Copenhagen, Denmark Dalux Full time

This is a unique opportunity to become the first Technical Incident Manager in our scale-up environment.

Your new role

As the Technical Incident Manager, you will play a critical role in ensuring the efficient and effective resolution of major incidents relating to the Dalux products (Build and FM) running in AWS. You will be responsible for coordinating and leading the incident response process, as well as post-mortems.

You will work closely with other internal parties to set the direction for future goals within incident management. This includes accepting that your responsibilities will grow and change during the journey.

The ideal candidate will have an IT background and prior experience with incident management. Strong facilitation, planning, communication, and stakeholder management skills are essential for this role.

About the Role

We are looking for a highly skilled and experienced individual to join our team as a Technical Incident Manager. The successful candidate will be responsible for:

  • Coordinating and leading incident response meetings and acting as the central point of contact for all major incidents.
  • Further developing and maintaining the incident management process.
  • Communicating with stakeholders internally during and after an incident.
  • Driving post-incident reviews and continuous improvements.

About Us

Dalux is a Danish software company founded in 2005 by Ph.D. Bent Dalgaard and Torben Dalgaard. We specialize in creating digital tools and Building Information Modelling technology (BIM) for the construction industry.

Salary

The estimated salary for this role is around $120,000 - $150,000 per year, depending on experience.

Benefits

As a Daluxian, you can expect a dynamic and creative work environment, sparring between colleagues, room to be yourself, and various clubs to mix professional development with fun.



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