Enterprise Customer Success Manager, Nordics

3 days ago

Copenhagen, Copenhagen, Denmark SAP Full time

Unlock Your Potential as an Enterprise Customer Success Manager

SAP is seeking a highly skilled and experienced Enterprise Customer Success Manager to join our team in the Nordics region. As a key member of our customer success team, you will be responsible for driving customer value, business outcomes, and satisfaction for our enterprise customers.

Key Responsibilities:

  • Research and share the external view of the customer with the SAP team as customer advocate within SAP
  • Influence, persuade, and engage with customer and internal stakeholders around key customer success best practices, including value management, adoption management, adoption planning, and success planning
  • Clearly link the value and potential of SAP solutions with customer business objectives and value-based outcomes
  • Analyze complex situations and develop long-term plans to achieve specific goals, aligned with SAP and with the customer
  • Engage executive and board sponsors proactively in your account
  • Utilize executive presence, business acumen, and strategic thinking to positively influence internal and customer executives and decision makers
  • Influence SAP sales teams and leaders to pursue deals strategically to build long-term customer value and strong customer relationships
  • Collaborate on end-to-end engagements to ensure adoption, consumption, and renewal are achieved, while mitigating churn risks
  • Exhibit key actions to guide customers to the Cloud
  • Utilize expertise in Cloud ERP functionality, Cloud ERP Framework, and 1CSW
  • Execute other duties and responsibilities as assigned

Requirements:

  • 10+ years of experience in Sales or Consulting and/or Customer Success Management with complex business software/IT solutions
  • Strong knowledge of the complete SAP offering
  • Experience with long-term planning of resources, technology, and account structure
  • Knowledge of financial, competitive, and regulatory environment
  • Understanding of cloud and on-premise software solutions
  • Experience with complex global transformation programs and execution thereof
  • Ability to manage in highly complex organizations and apply risk-mitigation strategies
  • Proven ability to engage with key customer stakeholders in a manner that organically drives renewals, expansions, and up-sells of subscription or perpetual license-based solutions

About SAP:

SAP is a global leader in enterprise software and solutions, with a commitment to innovation, customer satisfaction, and employee development. Our company culture is focused on collaboration, diversity, and inclusion, with a strong emphasis on work-life balance and employee well-being. We offer a highly collaborative team environment, with opportunities for professional growth and development, recognition for individual contributions, and a variety of benefit options.

Join Our Team:

SAP is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences. If you are a motivated and experienced professional looking to join a dynamic and innovative team, we encourage you to apply for this exciting opportunity.

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