Customer Success Manager

2 weeks ago

Copenhagen, Copenhagen, Denmark Ogury Full time
About the Role

Ogury is a global adtech company that delivers innovative advertising solutions to brands, agencies, and publishers. As a Customer Success Manager, you will play a crucial role in ensuring the success and growth of our clients' campaigns.

Key Responsibilities
  • Partner with Sales to determine client campaign objectives and craft insights-driven proposals, including pricing, targeting tactics, and creatives.
  • Deliver pre- and post-sales reporting and recommendations to help clients understand their campaign performance and secure success.
  • Advocate for clients and liaise with internal departments to ensure campaign success throughout the sales cycle.
  • Identify upselling opportunities and collaborate with Sales teams to drive incremental revenue.
  • Build and maintain strong, long-lasting relationships with direct and agency clients in the Nordic region to increase account retention.
  • Provide exceptional customer service by delivering timely results and managing client expectations.
  • Participate in workshops and Quarterly Business Reviews with key clients.
  • Present final reporting presentations, insights, and recommendations, including campaign performance metrics, advanced Ogury Insights, and third-party study results.
What You'll Bring
  • Experience in Account Management, Media Planning, Digital Media, and/or Client Services.
  • Proven understanding of digital media, managed, and programmatic campaigns.
  • Excellent communication and presentation skills.
  • Ability to prioritize multiple responsibilities and work in a fast-paced environment.
  • Detail-oriented with a strong technical aptitude.
  • Enthusiastic, positive attitude, collaborative spirit, and ability to build strong working relationships.
  • Preferred but not required: Experience with third-party reporting, ad serving, and reporting systems, including Double Verify, IAS, DCM.
  • Preferred but not required: Knowledge of various DSP platforms, buying models, and various channel buying (video, mobile, creative).
About Ogury

Ogury is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive workplace where everyone feels valued, has access to the same opportunities, and is excited about bringing their authentic self to work.

  • Customer Success Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    Job Title: Customer Success ManagerGTT Communications, Inc. is a leading global communications provider, delivering secure and agile network solutions to businesses worldwide. We are seeking a highly skilled Customer Success Manager to join our team and drive customer satisfaction and growth.Job Summary:The Customer Success Manager will be responsible for...

  • Customer Success Manager

    2 days ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    Job Title: Customer Success ManagerGTT Communications, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their business goals and objectives through the effective use of our products and services.Key Responsibilities:Develop and maintain...

  • Customer Success Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark SAP Danmark Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP Danmark. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction, retention, and growth through proactive engagement, strategic planning, and effective issue resolution.Key...

  • Customer Success Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark Dixa Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Dixa. As a key member of our customer-facing team, you will play a critical role in ensuring the satisfaction, retention, and success of our customers.Key ResponsibilitiesBuild and maintain strong, trust-based relationships with customers, understanding their business...

  • Customer Success Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team in Copenhagen. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention across our Danish market.Key ResponsibilitiesDevelop and execute customer success plans to ensure maximum value is gained from our...

  • Customer Success Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark SAP Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for driving customer satisfaction, retention, and growth through strategic account planning, proactive issue resolution, and collaborative relationship building.Key...

  • Customer Success Manager

    3 days ago

    Copenhagen, Copenhagen, Denmark Iron Mountain Full time

    Job Title: Customer Success ManagerIron Mountain is a global leader in storage and information management services, trusted by over 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.Key Responsibilities:Act as...

  • Customer Success Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark SAP Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for driving customer satisfaction, retention, and growth through strategic account planning, proactive issue resolution, and collaborative relationship building.Key...

  • Customer Success Manager

    1 day ago

    Copenhagen, Copenhagen, Denmark Iron Mountain Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Iron Mountain. As a key member of our global organization, you will be responsible for driving customer satisfaction and growth through strategic account planning, relationship building, and sales execution.Key ResponsibilitiesDevelop and execute account plans to drive...

  • Customer Success Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark GAN Integrity Solutions Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at GAN Integrity Solutions. As a key member of our organization, you will be responsible for driving customer satisfaction and retention, while identifying opportunities for growth and expansion.Key ResponsibilitiesDevelop and maintain strong relationships with our...

  • Customer Success Manager

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Connected Cars Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Connected Cars. As a key member of our Customer Success team, you will be responsible for owning a portfolio of international enterprise customers and working closely with senior decision-makers to define success and plans of action.Key Responsibilities:Own a portfolio...

  • Customer Success Manager

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Connected Cars AS Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Connected Cars A/S. As a key member of our Customer Success team, you will be responsible for owning a portfolio of international enterprise customers and working closely with senior decision makers to define success and plans of action.Key Responsibilities:Own a...

  • Customer Success Manager, France

    1 week ago

    Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team in Copenhagen. As a Customer Success Manager, you will be responsible for ensuring the satisfaction and success of our French-based customers.Key ResponsibilitiesEstablish and maintain strong relationships with customers to ensure their overall satisfaction with...

  • Danish Customer Success Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark Hello Retail ApS Full time

    About the RoleHello Retail ApS is seeking a highly skilled Danish Customer Success Manager to join our growing team in Copenhagen, Denmark. As a key member of our Customer Success team, you will be responsible for ensuring the success of our existing customers in the Nordic market.Key ResponsibilitiesDevelop and maintain strong relationships with our Danish...

  • Enterprise Customer Success Manager, Nordics

    3 days ago

    Copenhagen, Copenhagen, Denmark SAP Full time

    Unlock Your Potential as an Enterprise Customer Success ManagerSAP is seeking a highly skilled and experienced Enterprise Customer Success Manager to join our team in the Nordics region. As a key member of our customer success team, you will be responsible for driving customer value, business outcomes, and satisfaction for our enterprise customers.Key...

  • Customer Success Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time

    Om stillingen:Vær med til at skabe en kæmpe succes i Microsoft økosystemet med partnere der er brandvarme på at få ESG ud hos virksomhederne i Skandinavien. Marked: AI, ESG, SaaS, ERP, Skandinavien Lokation: København, Danmark Sprog : Dansk/Engelsk Type: Fuldtid Om BeWo: BeWo (BetterWorld) er en SaaS startup, der har udviklet en AI-drevet platform...

  • Customer Success Manager

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Salesforce Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Salesforce. As a key member of our customer success organization, you will be responsible for ensuring our customers achieve their business goals and outcomes on the Salesforce platform.Key ResponsibilitiesCustomer Partnership: Serve as a named resource and partner for...

  • Customer Success Manager FM

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Dalux Full time

    Først, hvem er Dalux?Dalux er en innovativ virksomhed, der tilbyder digitale værktøjer og BIM-teknologi til entreprenører, bygherrer og rådgivere i mere end 170 lande. Vi søger en erfaren Customer Success Manager til at styrke vores kunderelationer inden for Facility Management området.Fantastisk - hvad bliver min rolle?Som Customer Success Manager...

  • Customer Success Project Manager

    3 weeks ago

    Copenhagen, Copenhagen, Denmark TruLab, Real-Time Technology for Clinical Trial Oversight Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Success Project Manager to join our team at TruLab, Real-Time Technology for Clinical Trial Oversight. As a key member of our team, you will be responsible for ensuring the successful execution of our projects and building strong relationships with our clients.Key...

  • Enterprise Customer Success Manager, Nordics

    2 weeks ago

    Copenhagen, Copenhagen, Denmark SAP SE Full time

    Unlock Customer Success with SAPSAP is committed to empowering customers to achieve their goals through our innovative solutions. As an Enterprise Customer Success Manager, you will play a critical role in driving customer satisfaction and loyalty.Key Responsibilities:Develop and execute customer success strategies to drive adoption, consumption, and renewal...