Danish Customer Success Manager

1 week ago

Copenhagen, Copenhagen, Denmark Hello Retail ApS Full time

About the Role

Hello Retail ApS is seeking a highly skilled Danish Customer Success Manager to join our growing team in Copenhagen, Denmark. As a key member of our Customer Success team, you will be responsible for ensuring the success of our existing customers in the Nordic market.

Key Responsibilities

  • Develop and maintain strong relationships with our Danish and Nordic customers to ensure their continued success with our solutions.
  • Work closely with our technical support team to analyze customer shops and identify opportunities for optimization.
  • Plan and conduct regular business reviews with customers to ensure they understand the positive results generated by our solution.
  • Coordinate the implementation of our services to ensure optimal processes both internally and externally.

Requirements

  • Previous e-Commerce manager experience is a plus.
  • Experience in a previous Customer Success Management role within Ecommerce is also valuable.
  • Basic Internet/Web knowledge and familiarity with Google Analytics is a plus.
  • Fluency in Danish and English, both spoken and written.
  • Knowledge of other Nordic languages is a plus.
  • Experience in servicing customers over the phone.
  • Commercial awareness and ability to recommend further services to our existing customers.

What We Offer

  • A competitive salary.
  • Comprehensive training in our systems and best practices.
  • Great incentives to do your best.
  • A workplace that celebrates team spirit.
  • A supportive environment ensuring every day is as good as possible.
  • A culture that celebrates our results.

Perks & Benefits

  • Catered diverse lunch with your colleagues every day from one of the best kitchens in Copenhagen.
  • Skill development program: We want to take you from good to great.
  • Tech-savvy environment: Macbook, trackpad, you name it, we get you covered.
  • Located near public transit: Easy access and eco-friendly workplace.
  • Social gatherings and games: Hang out with your colleagues.
  • Your local office is centrally located for your convenience.
  • Free soft drinks, treats, and fruits: Peckish after lunch? We got your back.
  • Free beer on Fridays: Let's enjoy a beer together on Fridays.
  • Free coffee/tea: Get your caffeine fix for free.

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