Enterprise Customer Success Manager, Nordics

2 months ago


Copenhagen, Copenhagen, Denmark SAP SE Full time
Unlock Customer Success with SAP

SAP is committed to empowering customers to achieve their goals through our innovative solutions. As an Enterprise Customer Success Manager, you will play a critical role in driving customer satisfaction and loyalty.

Key Responsibilities:

  1. Develop and execute customer success strategies to drive adoption, consumption, and renewal of SAP solutions.
  2. Collaborate with cross-functional teams to identify and address customer needs, providing tailored solutions to meet their business objectives.
  3. Build and maintain strong relationships with key customer stakeholders, including CIOs, IT leaders, and business unit decision-makers.
  4. Analyze complex customer situations and develop long-term plans to achieve specific goals, aligned with SAP and customer objectives.
  5. Utilize executive presence, business acumen, and strategic thinking to influence internal and customer executives and decision-makers.
  6. Stay up-to-date with industry trends, competitor activity, and emerging technologies to ensure SAP solutions remain competitive and relevant.
  7. Develop and execute account plans to drive customer value and satisfaction, including identifying new business opportunities and developing strategic partnerships.
  8. Collaborate with sales teams to ensure alignment and effective communication with customers, driving sales growth and customer satisfaction.
  9. Provide thought leadership and expertise to customers on SAP solutions, including cloud and on-premise software, to drive adoption and value realization.

What You Bring:

  1. 10+ years of experience in sales, consulting, or customer success management with complex business software/IT solutions.
  2. Strong knowledge of the SAP offering, including cloud and on-premise software solutions.
  3. Experience with long-term planning of resources, technology, and account structure.
  4. Knowledge of financial, competitive, and regulatory environments.
  5. Understanding of cloud and on-premise software solutions.
  6. Experience with complex global transformation programs and execution thereof.
  7. Ability to manage in highly complex organizations and apply risk-mitigation strategies.
  8. Proven ability to engage with key customer stakeholders in a manner that organically drives renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

Meet Your Team:

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

We Win with Inclusion:

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. At SAP, you can bring out your best.



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