Customer Success Manager
2 weeks ago
We are seeking a highly skilled and motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for driving customer satisfaction, retention, and growth through strategic account planning, proactive issue resolution, and collaborative relationship building.
Key Responsibilities- Develop and execute customer success plans to ensure customer satisfaction and retention
- Proactively identify and resolve customer issues through effective communication and issue escalation
- Build and maintain strong relationships with customers to understand their business needs and goals
- Collaborate with cross-functional teams to drive customer growth and adoption
- Provide training and support to customers on SAP solutions and best practices
- 2-5 years of experience in customer-facing roles, preferably in consulting, sales, or account management
- Strong communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
- Proven track record of driving customer satisfaction and retention
- Ability to work in a fast-paced environment and adapt to changing priorities
- Fluency in English and German, with additional languages a plus
SAP is a leading provider of enterprise software solutions, helping organizations run better and achieve their goals. We are committed to innovation, customer satisfaction, and employee development. Our culture values diversity, inclusion, and collaboration, and we offer a range of benefits and opportunities for growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about customer success and want to join a dynamic and innovative team, we encourage you to apply for this exciting opportunity.
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