Senior IT Support Specialist for Microsoft Environment

1 week ago


Copenhagen, Copenhagen, Denmark Altia Full time
Senior IT Support Specialist for Microsoft Environment
Altia is seeking an experienced Senior IT Support Specialist to join our team in Copenhagen, Denmark. As a key member of our IT support team, you will provide advanced technical support for Microsoft 365 and SharePoint environments, ensuring seamless communication and document management across multiple teams.

Your responsibilities will include troubleshooting complex user issues, managing user accounts, permissions, and access rights within the Microsoft environment, and handling high-priority IT support tickets using OTRS or other ticketing systems. You will also lead Windows administration efforts, including software updates, user management, and security measures such as intrusion detection/prevention. Your strong leadership skills and user-oriented approach will enable you to mentor junior team members and collaborate effectively with internal and external teams to escalate and resolve complex IT issues.

We are looking for a highly motivated and experienced professional with at least 5 years of experience in IT support services, preferably in a mid-sized organization. You should have proven experience providing advanced-level support for Office 365 accounts, SharePoint, and OneDrive, as well as English proficiency at C1 level or higher (CEFR). Familiarity with OTRS or other ticketing systems, experience working on international projects, and leadership experience are essential for this role.

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