Technical Support Specialist
4 days ago
We are seeking a skilled Technical Support Specialist to join our team in Copenhagen, Denmark. As a key member of our Deskside Support team, you will provide exceptional technical assistance to users, addressing hardware and software issues with Windows laptops, desktops, MacBooks, Android, iOS, and Printers.
Your responsibilities will include application installation, troubleshooting, and overall end-user computing maintenance. You will work closely with our team to deliver outstanding technical support to our end-users, ensuring a smooth and efficient technology experience.
Key Responsibilities:
- Provide comprehensive deskside support for workstations, mobile devices, and printers, including installation, moves, adds, changes, and disposals (IMACD).
- Troubleshoot macOS issues, including operating system updates, application installations, and performance optimization.
- Manage end-user device backups and recovery, ensuring data integrity and minimal downtime.
- Support the IT asset lifecycle, including hardware requirements, eco-friendly toner disposal, and collaboration with contractors for equipment disposal.
- Oversee printer consumables (paper, toner, cartridges), including forecasting and replacement.
- Provide a positive user experience through walk-up support stations/performance bars and end-user training on new technologies and issue resolution.
- Analyze onsite ticket trends, create knowledge articles and FAQs, and coordinate with the offshore Workplace support team to diagnose and resolve end-user issues.
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