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Strategic Enterprise Account Growth Manager

2 weeks ago

Copenhagen, Copenhagen, Denmark SameSystem is PLC Full time
Enterprise Customer Success Role

As a key player in SameSystem's customer success department, you will be responsible for building and maintaining strong relationships with Europe's leading retail and hospitality companies. Your expertise in customer success, account management, or a similar role will enable you to act as a trusted advisor for their operational success.

You will lead a talented team of customer success managers, providing guidance and support to help them excel and grow within an agile environment. Your strategic approach will drive lasting value for our clients by identifying solutions that leverage SameSystem's tools and services.

  • Key Responsibilities:
  • Build lasting relationships with industry leaders and become their trusted advisor.
  • Lead a team to excel and grow within an agile environment.
  • Owning strategic initiatives that redefine customer success and drive lasting value for our clients.
About the Team Lead Position

In this role, you will take on ownership of strategic initiatives within the Customer Success Department, addressing areas critical to both customer satisfaction and internal efficiency. This may include implementing streamlined onboarding processes, identifying customer integration needs, and developing structured methods to capture and act on customer feedback.

  • Your Expertise:
  • Proven experience in Customer Success, account management, or a similar role with enterprise customers in retail or hospitality.
  • Strong project management skills, including the ability to manage priorities, oversee complex projects, and deliver on time.
  • Excellent interpersonal and communication skills to build relationships and align diverse stakeholders.
  • A proactive, problem-solving mindset to address immediate challenges and deliver long-term solutions.
The Ideal Candidate

We are looking for a dynamic and passionate individual who is dedicated to driving growth and delivering measurable outcomes. You will be a natural leader, able to inspire and motivate your team to achieve exceptional results. If you have a customer-centric approach, excellent communication skills, and a proven track record in customer success, we would love to hear from you.

What We Offer:

  • A dynamic team of talented individuals working together to make a real impact.
  • Plenty of career opportunities – shape your role and grow with the company.
  • A centrally located office with great facilities and a fun, relaxed atmosphere.