Customer Outcomes Specialist

7 days ago


Copenhagen, Copenhagen, Denmark Servicenow Full time
Role Summary

This Senior Platform Architect position is critical to helping customers achieve successful outcomes in the ServiceNow Platform. The ideal candidate will be an expert in designing and implementing solutions that drive business value, leveraging best practices in instance strategy, technical governance, core data, integrations, and platform health.

Main Responsibilities
  1. Lead architectural advisement across multiple engagements to ensure successful customer outcomes.
  2. Collaborate with customers, partners, and internal teams to design and implement solutions.
  3. Develop relationships with CoEI and business leaders to understand customer digital transformation strategies.
Key Requirements

To succeed in this role, you should have:

  • 8+ years of experience in a professional services organization, management consulting, or equivalent education/experience.
  • Experience integrating AI into work processes, decision-making, or problem-solving.
  • Industry domain expertise and large program experience leading architecture and design.
  • ServiceNow certifications in aligned workflow.
  • Ability to travel and right to work in the country of application.


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