Enterprise Network Solutions Specialist

4 days ago


Copenhagen, Copenhagen, Denmark Masimo Corporation Full time
Job Description:
As an Hospital Automation Expert, you will be responsible for providing expert-level support to our customers in the Danish market. This includes troubleshooting, training, and technical support for Masimo customers within Denmark, as well as occasional travel to other regions and remote support.

**Key Responsibilities:**
  • Assist in presales proof-of-concept (POC) activities
  • Implement service sales strategies;
  • Assists with product sales and proposals as requested;
  • Identify potential Customer training issues and propose solutions;
  • Be the customer advocate for all matters involving Service for Hospital Automation Solutions;
  • Provides entire supplied system technical expertise and participates in technical training;
  • Follow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved;
  • Supporting/troubleshooting system problems;
  • Receive and respond to telephone calls and emails from key accounts and end users;
  • Document all complaints and failures per the Masimo Quality System;
  • Initiate repair/replacement of failed and/or defective products;
  • Convey information from the field regarding product suggestions, improvements and enhancements to Product Marketing;
  • Plans and implements the installation of networked based systems.


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