Customer Service Team Lead
7 days ago
At Boozt Group, we are seeking a highly skilled Customer Service Team Leader to oversee our team of 10 agents. As a key support for the team, you will guide them to meet and exceed customer expectations.
This is a temporary position covering maternity leave, offering an exciting opportunity to make a real impact on our team's performance.
We are looking for a natural leader with a passion for customer service and team development. If you thrive in a fast-paced environment and can drive sales while ensuring unrivaled customer service, we want you on our team.
Key Responsibilities:
- Lead and support agents through coaching, one-on-one talks, performance reviews, and quality checks.
- Oversee daily workflows, manage backlogs, and delegate tasks effectively.
- Drive KPIs to ensure we meet company objectives.
- Facilitate team meetings that inspire collaboration and improvement.
- Take action on employee feedback to enhance engagement and satisfaction.
- Play a key role in recruitment, onboarding, handling absence, and development.
- Lead by example and be a role model for delivering unrivaled Customer Service.
In this role, you will have the opportunity to lead impactful projects that support the development of the Customer Service Department and Boozt growth.
Your Profile:
- Previous experience from a Team Leader role.
- Proven work experience within a Customer Service job.
- A university/college degree within relevant areas is a plus.
- Fluent in English, both written and spoken.
As a customer-focused leader, you will thrive in a fast-paced environment while being collaborative, adaptable, and driven to create a positive team culture.
We offer a great personal and internal career development, a culture that incorporates our values of trust, freedom, and responsibility, flexible work environment, driven and passionate international colleagues, a generous employee discount, wellness allowance and sports activities, HQ onsite masseuse and medical doctor.
We are an equal-opportunity employer that embraces diversity and inclusiveness. If you share our values and are excited about the opportunity to make a difference, please apply now.
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