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Effective Team Management and Customer Service

2 weeks ago

Copenhagen, Copenhagen, Denmark myGwork - LGBTQ+ Business Community Full time

In this role, you'll have the opportunity to combine leadership with operational excellence in a dynamic and fast-paced environment.

As a Customer Service Team Leader, you'll work closely with the team to resolve customer issues, manage tasks, and plan workloads to optimize team performance.

Key Responsibilities:
  • Manage tasks and plan workloads to optimize team performance
  • Resolve challenges and foster collaboration among team members
  • Identify and implement process improvements to enhance efficiency and customer satisfaction
  • Provide ongoing support and mentorship to team members

You'll also be responsible for training new team members and preparing performance reports to analyze data and improve service.

Requirements:
  • Strong leadership and motivational skills to guide and develop a team effectively
  • Excellent problem-solving abilities to quickly identify root causes of customer issues
  • Strong communication skills in one of the Scandinavian languages and in English
  • Highly organized and skilled at task prioritization
  • Collaborative mindset to work seamlessly with other departments