Team Management and Customer Service Expert

7 days ago


Copenhagen, Copenhagen, Denmark Boozt Group Full time

Are you a natural leader with a passion for customer service and team development? Do you thrive in a fast-paced environment where you can make a real impact? We want you to join our team at Boozt Group as a Team Leader in our Customer Service Department.

This is a temporary position covering maternity leave, offering a unique opportunity to make a difference in our team's performance and contribute to the growth of our company.

We are seeking a highly skilled and experienced leader who can drive sales while ensuring unrivaled customer service. If you have a proven track record in customer service and team management, and are fluent in English, we encourage you to apply.

Key Responsibilities:

  • Lead and support agents through coaching, one-on-one talks, performance reviews, and quality checks.
  • Develop and implement effective strategies to improve team performance and customer satisfaction.
  • Manage daily workflows, prioritize tasks, and delegate responsibilities to ensure seamless operations.
  • Drive KPIs to meet company objectives and continuously monitor progress.
  • Collaborate with cross-functional teams to achieve common goals and objectives.

As a leader at Boozt Group, you will have the opportunity to develop your skills and expertise, and contribute to the growth and success of our company.

Our Culture:

We value diversity, inclusiveness, and teamwork, and strive to create a workplace that inspires innovation, creativity, and collaboration.



  • Copenhagen, Copenhagen, Denmark Logent AB Full time

    This role offers an exciting opportunity to work as a Customer Service and Operations Expert in a fast-paced environment. You will be responsible for handling customer inquiries, managing orders, and tracking shipments. Additionally, you will collaborate with various teams to ensure efficient operations and provide excellent customer service.The ideal...


  • Copenhagen, Copenhagen, Denmark Claimlane Full time

    We are looking for a tech-savvy Customer Service Expert to be the first point of contact for all inquiries from our amazing customers. As a key member of our support team, you will play a critical role in building a scalable support setup and promoting self-service solutions.Job DescriptionHandle all inbound requests from customers via phone, email, and...


  • Copenhagen, Copenhagen, Denmark Dixa Full time

    About the TeamWe are a dynamic and innovative team at Dixa, passionate about delivering exceptional customer service. As a Conversational Customer Service Expert, you will play a key role in helping us achieve our mission of creating effortless experiences that unlock loyalty. You will work closely with our sales team to identify opportunities, build...


  • Copenhagen, Copenhagen, Denmark myGwork - LGBTQ+ Business Community Full time

    In this role, you'll have the opportunity to combine leadership with operational excellence in a dynamic and fast-paced environment.As a Customer Service Team Leader, you'll work closely with the team to resolve customer issues, manage tasks, and plan workloads to optimize team performance.Key Responsibilities:Manage tasks and plan workloads to optimize team...


  • Copenhagen, Copenhagen, Denmark Boozt Group Full time

    At Boozt Group, we are seeking a highly skilled Customer Service Team Leader to oversee our team of 10 agents. As a key support for the team, you will guide them to meet and exceed customer expectations.This is a temporary position covering maternity leave, offering an exciting opportunity to make a real impact on our team's performance.We are looking for a...


  • Copenhagen, Copenhagen, Denmark Rsgroup Full time

    Improve customer experiences as a skilled leader, fostering collaboration and operational efficiency across Denmark, Sweden, and Norway.This leadership opportunity combines guiding and motivating your team with working alongside them to ensure smooth daily operations. As a Customer Service Team Leader, you'll manage tasks, plan workloads, resolve challenges,...


  • Copenhagen, Copenhagen, Denmark Boozt Group Full time

    We are seeking a highly skilled Icelandic Language Customer Service Expert to join our team. As an Icelandic speaker, you will play a crucial role in delivering exceptional customer experiences to our Icelandic market.The ideal candidate will have excellent communication skills, both written and verbal, and be fluent in Icelandic. Previous experience in the...


  • Copenhagen, Copenhagen, Denmark myGwork - LGBTQ+ Business Community Full time

    This role is offered on a hybrid basis, which involves a combination of working from our office in Copenhagen and also remotely.Drive Success as a Hands-On Customer Service Team LeaderThis is a unique opportunity to combine leadership with operational excellence. As a Customer Service Team Leader, reporting to the Customer Operations Manager Scandinavia,...


  • Copenhagen, Copenhagen, Denmark Rsgroup Full time

    Select how often (in days) to receive an alert:Location:Copenhagen NV, Capital Region of Denmark, DK, 2400Brand: RS GroupFunction: Customer ServicesWork Location: HybridDrive Success as a Hands-On Customer Service Team LeaderThis is a unique opportunity to combine leadership with operational excellence. As a Customer Service Team Leader, reporting to the...


  • Copenhagen, Copenhagen, Denmark LIXIL Group Full time

    Grohe is a well-established brand known for its cutting-edge bathroom and kitchen solutions. To continue our success story, we are looking for a skilled Order Management Representative to join our team in Copenhagen.This role is all about collaboration - you'll be working closely with our sales team, suppliers, and logistics partners to ensure seamless order...


  • Copenhagen, Copenhagen, Denmark Boozt Group Full time

    About the RoleThe Boozt Group is seeking a seasoned Customer Service Team Leader to spearhead our customer service team. In this temporary position, you will be responsible for guiding a team of 10 agents, ensuring they meet and exceed expectations.Your key responsibilities will include leading daily operations, driving sales, managing workload distribution,...


  • Copenhagen, Copenhagen, Denmark Puregym Full time

    About the Role:This is a challenging and rewarding leadership position where you will oversee the Member Relations team at PureGym Denmark. The successful candidate will be responsible for motivating and leading the team to deliver exceptional customer service and drive performance to meet department objectives.The ideal candidate will have proven leadership...


  • Copenhagen, Copenhagen, Denmark Grohe AG Full time

    GROHE is a world leader in sanitary solutions, dedicated to bringing innovative products to the bathroom and kitchen markets.We are seeking a structured and detail-oriented colleague to support Order Management in Finland and the other Nordic countries when needed.Key ResponsibilitiesMaintain high support levels within the team.Place and change orders...


  • Copenhagen, Copenhagen, Denmark SAP Danmark Full time

    OverviewSAP Danmark is a leading provider of end-to-end business application software and related services. As a customer success expert, you will be part of our team that helps customers unlock their full potential.About the RoleThis position offers an exciting opportunity to work with our global customers and help them achieve their business goals. You...


  • Copenhagen, Copenhagen, Denmark coachsolutions Full time

    Career opportunities abound as a Customer Success Expert at Coach Solutions. You will be responsible for managing our customer base while learning, implementing, and experimenting within the rapidly developing shipping market.This is a team of lifelong learners, tinkerers, with a high value on relationship building. Your day-to-day work will involve being...


  • Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    Are you passionate about delivering exceptional customer experiences? As a Customer Service Associate at JACOBS DOUWE EGBERTS, you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction.We are seeking a highly motivated and organized individual to join our team as an Order Fulfillment Specialist. In this...


  • Copenhagen, Copenhagen, Denmark Logent AB Full time

    Are you a motivated and organized individual looking for a challenging role in logistics? We are seeking a skilled Customer Service Logistics Manager to join our team at Logent AB in Copenhagen.In this position, you will be responsible for managing the entire order process, from order receipt to delivery. This includes handling customer inquiries, resolving...


  • Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    We are seeking a skilled and experienced individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring accurate order fulfillment.The Order Fulfillment Specialist will work closely with the operations team to ensure seamless...


  • Copenhagen, Copenhagen, Denmark Copenhagen Coffee Lab Full time

    Copenhagen Coffee Lab is a fast-paced and innovative company looking for a talented Assistant Store Manager to lead our Düsseldorf store team.This is an exciting opportunity for a results-driven professional to take ownership of store operations, drive sales growth, and deliver exceptional customer experiences.Job Summary:Oversee daily store operations,...


  • Copenhagen, Copenhagen, Denmark Nexi Group Full time

    Role DescriptionThe Robotics Operations Manager will be responsible for ensuring the optimal operation of customer service robots and CoPilot agents across all Nordic countries.Main Responsibilities:Oversee the performance of customer service robots and CoPilot agents.Develop and maintain a framework for customer service robots to ensure high-quality...