Team Management and Customer Service Expert
7 days ago
Are you a natural leader with a passion for customer service and team development? Do you thrive in a fast-paced environment where you can make a real impact? We want you to join our team at Boozt Group as a Team Leader in our Customer Service Department.
This is a temporary position covering maternity leave, offering a unique opportunity to make a difference in our team's performance and contribute to the growth of our company.
We are seeking a highly skilled and experienced leader who can drive sales while ensuring unrivaled customer service. If you have a proven track record in customer service and team management, and are fluent in English, we encourage you to apply.
Key Responsibilities:
- Lead and support agents through coaching, one-on-one talks, performance reviews, and quality checks.
- Develop and implement effective strategies to improve team performance and customer satisfaction.
- Manage daily workflows, prioritize tasks, and delegate responsibilities to ensure seamless operations.
- Drive KPIs to meet company objectives and continuously monitor progress.
- Collaborate with cross-functional teams to achieve common goals and objectives.
As a leader at Boozt Group, you will have the opportunity to develop your skills and expertise, and contribute to the growth and success of our company.
Our Culture:
We value diversity, inclusiveness, and teamwork, and strive to create a workplace that inspires innovation, creativity, and collaboration.
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