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Business Intelligence Analyst Salesforce
1 week ago
About Us
Trustpilot is a leading online reviews platform that values collaboration, innovation, and continuous learning. Our mission is to be a universal symbol of trust, and we're well on our way – but there's still an exciting journey ahead of us.
Job Description:
We are seeking a highly skilled and experienced Salesforce Business Analyst to join our dynamic and fast-paced team. In this role, you will play a crucial part in driving our Salesforce platform to its full potential, ensuring optimal performance, efficiency, and alignment with our business goals.
Your Key Responsibilities:
- Define and Prioritize the Salesforce Product Roadmap:
- Leverage Your Expertise in Salesforce Capabilities:
- Manage the End-to-End Product Lifecycle:
You Will Be Working Closely With:
- Stakeholders to define and prioritize the Salesforce product roadmap.
- Development teams to ensure successful implementation and delivery of projects.
- Cross-functional teams to foster strong relationships and facilitate workshops and meetings.
Requirements:
- Completed or studying a Business Analyst qualification (e.g. IIBA or BCS).
- Minimum of 5 years of experience as a Business Analyst, Product Manager, or similar role.
- Proven track record of successfully managing Salesforce projects, including customization and configuration.
- Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments.
- Agile Certification desired.
- Exceptional knowledge of JIRA ticketing methodologies and processes.
- Exceptional analytical and problem-solving skills, with the ability to translate complex requirements into user-friendly solutions.
- Excellent communication and collaboration skills, with the ability to engage and influence stakeholders at all levels.
- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable.
- Familiarity with software development life cycle (SDLC) and experience working with development teams.
- Experience in the SaaS industry and knowledge of customer review platforms are a plus.
Our Benefits:
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated).
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
- Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Newly renovated central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms.
- Employee discounts to restaurants and shops.
- Tax-Free Travel (DSB).
