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Serviceforvalter Team Lead

1 week ago

Copenhagen, Copenhagen, Denmark Conscia AS Full time

Konstant udvikling og kvalitet i vores service

Til vores Service Operations-team søger vi en erfaren teamleder til at vejlede og lede vores Service Delivery Managers. I rollen som Team Lead skal du sørge for at vores serviceleveringsprocesser er effektive og af høj kvalitet, samtidig med at du også arbejder med dine egne kunder og skaber gode relationer og kommunikation med dem.

I rollen som Team Lead vil du blandt andet:

  • Sikre kvalitet, struktur og effektivitet i vores serviceleveringsprocesser
  • Sikre overholdelse af SLA'er og håndtere eventuelle afvigelser
  • Rapportere om serviceleverancestatus til ledelsen
  • Opretholde gode relationer og kommunikation med både kunder og interne stakeholders
  • Identificere kundebehov og overvåge servicelevering i forretningskonteksten
  • Vurdere kundefeedback og bruge kreativitet til at etablere, forbedre og forfine services
  • Administrere performance, kvalitet, økonomi og budgetter

Du skal have erfaring fra lignende roller og en stærk ledelses- og kommunikations evne, ligesom indsigt i ITIL eller lignende rammeværk.