Consumer Relations Ambassador

1 month ago


Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

The role of Consumer Relations Specialist at GN ReSound involves supporting a positive consumer experience by fielding inquiries via multiple channels and responding with professionalism.

Key responsibilities include handling consumer inquiries, directing consumers to Hearing Care Professionals as appropriate, researching inquiries, and providing referrals for Hearing Care Professionals using company systems.

A successful candidate will possess excellent communication skills, both verbal and written, and be customer-focused with strong interpersonal/soft skills. Additionally, they should have excellent organizational skills, attention to detail, and timely follow-through.

With 1-2 years of proven customer service experience, the ideal candidate will be able to effectively communicate information and respond to questions from internal and external customers. Experience in effective de-escalation and call management is also desirable.

In this full-time position, you will work in an open office environment or home office setting, with sitting being the primary physical demand. The estimated salary for this role is $45,000 - $60,000 per annum, depending on location and experience.

We are committed to cultural diversity and are an equal opportunity employer. We participate in E-Verify and provide reasonable accommodations for individuals with disabilities. If you have a disability and need assistance, please contact us.



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