Customer Success Manager

3 days ago

Copenhagen, Copenhagen, Denmark Iron Mountain Full time
Job Title: Customer Success Manager

Iron Mountain is a global leader in storage and information management services, trusted by over 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.

Key Responsibilities:
  1. Act as the global point of contact for the customer, providing expert guidance and support to ensure their success.
  2. Partner with customers to develop and implement Account Plans and Sales Plans, driving revenue growth and customer satisfaction.
  3. Lead global contract renewals and new MSAs and GSAs, ensuring seamless execution and customer satisfaction.
  4. Proactively contact at-risk customers and resolve issues through customer needs analysis, renewing contracts well ahead of expiration.
  5. Identify and support new opportunities within assigned accounts for upselling and cross-selling, communicating Iron Mountain policy/price changes and ensuring global alignment.
  6. Partner with customer service, operations, and the internal sales team to ensure a positive customer experience.
  7. Leverage available analytical data, such as CRM, SFDC, and social media sites, to drive profitable growth and demonstrate a keen understanding of economic, financial, market, and industry trends.
Requirements:
  1. Written and spoken communication in Danish and English.
  2. Business knowledge, insight, and understanding of business concepts, tools, and processes needed for making sound decisions in the context of the company's business.
  3. Ability to influence and negotiate through proven sales skills and needs identification, aligning unique insights to key customer priorities.
  4. Excellent written, oral, and presentation skills through power messaging.
  5. Ability to team effectively at all levels of IRM and customer personnel, including c-level, on a wide range of topics and issues.
  6. Ability to develop, maintain, and present to senior-level management within their customer base.
  7. Strong time management skills, with the ability to effectively plan for success and allocate the appropriate amount of time spent on various stages of the sales cycle.
What's in it for you?
  1. Be part of an ever-evolving global organization focused on transformation.
  2. Competitive salary and benefits.
  3. Have a support system where you have a safe place to voice your opinion and share feedback.
  4. Open space to be creative, strategize, brainstorm, and plan for the future success of IRM.
  5. Global connectivity to learn from 27,000+ teammates across 63 countries.
  6. Be part of a winning team who embrace diversity, inclusion, and our differences.

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