Customer Experience Specialist til hurtigt voksende SaaS-virksomhed

3 days ago


Århus, Århus Kommune, Denmark The HubDanske Bank Full time

Er du interesseret i at tage din karriere til næste niveau og blive en del af et innovativt team? Hos prduct.com søger vi en dygtig Customer Success Manager til at styrke vores team i Aarhus C. Hurtig fremdrift med stor vækstmulighed

Om virksomheden

Prduct.com er en innovative virksomhed, der arbejder på at skabe positive forandringer for virksomheder og hele industrier. Vi hjælper virksomheder globalt med at opnå større gennemsigtighed og sikkerhed i deres arbejde med produktdata, leverandørdata og risikohåndtering.

Vores digitale platform sikrer, at forholdene forbedres dag for dag, og vi søger en kandidat, der kan bidrage til vores mission om at skabe banebrydende digitale løsninger.

Tiltag som Customer Success Manager

Som Customer Success Manager hos os vil du få en central rolle i at sikre, at vores kunder får mest muligt ud af vores produkter, og at vores kunder forbliver i centrum for vores succes.

  • Opbygning og vedligeholdelse af stærke relationer med kunder, hvilket sikrer høj kundetilfredshed.
  • Identificering af kundernes behov og arbejde proaktivt for at sikre, at vores løsninger opfylder disse.
  • Rådgivning og support til kunder i brugen af vores platform, herunder udarbejdelse af onboarding forløb mv, og løsning af tekniske udfordringer.
  • Samarbejde med vores udviklingsteam, og øvrige teams, for at sikre, at kundernes feedback og ønsker bliver implementeret i fremtidige opdateringer.
  • Udarbejdelse af uddannelsemateriale og træning af kunder i brugen af vores platformsløsninger.
  • Overvågning af kundernes brug af vores produkter og identificering af muligheder for at optimere deres oplevelse.
Kvalifikationer og krav

Vi leder efter en kandidat, der har erfaring med kundeservice og relationsopbygning, helst i en SaaS-virksomhed. Kandidaten skal også have stærke kommunikative og problemløsende færdigheder samt en teknisk forståelse.

Det er ideelt hvis kandidaten har erfaring med at arbejde tæt sammen med udviklingsteams for at sikre kundetilfredshed og har motivasjonen til at skabe struktur og skabe skalerbare løsninger, der kan bidrage til vækst.

Den nye Employee skal tale flydende dansk og professionel engelsk og har mindst 3 års relevant erfaring, ideelt i en lignende rolle.

Nyheder fra jobbet

I denne stilling finder du:

  • En fastgjort løn på cirka 550.000 - 650.000 DKK (omretning pris) pr. år, afhængigt af din kvalifikation og erfaring.
  • En unik mulighed for at gøre en reel forskel for miljøet og samfundet gennem dit arbejde.
  • En kreativ og inspirerende arbejdsplads med stor frihed til at præge udviklingen.
  • Muligheder for faglig og personlig udvikling gennem kurser og workshops.
  • Fleksible arbejdsvilkår og mulighed for at arbejde remote op til 2 dage om ugen.


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