Customer Success Business Partner
2 days ago
Secure a Best-in-Class Customer Experience
We are seeking an experienced Customer Success Business Partner to join our fast-growing international SaaS company. As a key member of our team, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base.
The ideal candidate will have +2 years of experience in B2B SaaS or GRC, with a strong track record of working with SaaS platforms. They will be a strong communicator, collaborator, and problem solver, with the ability to connect effortlessly with clients and build lasting relationships.
About Us
Formalize is a tech company founded in 2021, operating in multiple European markets and one of the fastest-growing SaaS scale-ups. Our journey started within whistleblowing compliance, highlighted by the award-winning Whistleblower Software by Formalize. We have established strong partnerships and a base of satisfied customers, recognized through the best customer support.
We help companies navigate and stay ahead in the ever-changing landscape of compliance. Our platform adapts to regulatory changes, continuously adapting to meet and foresee the evolving needs of our users.
Responsibilities
- Work closely with our customers to solve problems, create value, and build loyalty
- Help build and optimize our Customer Success function across products and customer tiers
- Collaborate on projects across departments to improve the customer experience
- Be a source of customer feedback and qualified product ideas
- Help bring the voice of our customer into the heart of the business and make it relevant and actionable
Qualifications and About You
- Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
- Experience working with SaaS platforms
- Strong communicator, collaborator, and problem solver
- Connect effortlessly with clients and build lasting relationships
- Professional with great business acumen and customer understanding
- Structured, diligent, and dedicated
- Professional fluency in English
- Native fluency in German
What We Offer
- Be part of a fast-growing international SaaS company
- High level of trust and autonomy
- Be part of a social, diverse, and international team
Salary and Benefits
We offer a competitive salary of approximately €80,000 per year, depending on experience, as well as a range of benefits, including professional development opportunities and a comprehensive health insurance plan.
Recruitment Process
- Send application and upload relevant information
- Completion of Talent test
- 15 minutes online interview with our Talent Acquisition team
- 30 minutes online interview with our hiring manager
- 60 minutes in-person final interview with hiring manager and CRO/Head of Sales
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