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Global Technical Customer Support Director
2 months ago
Kassow Robots ApS is seeking a highly skilled Global Technical Customer Support Manager to oversee and steer our global technical customer support. This role ensures the highest level of customer satisfaction by providing exceptional technical support, developing support strategies, and leading a global team of experts.
Key Responsibilities- Lead a global team of technical support engineers and specialists across Copenhagen, Europe, US, and Asia-Pacific.
- Drive continuous improvements in support processes and service delivery.
- Develop and implement a global technical support strategy, aligning with company goals and customer needs.
- Prioritize support tickets and ensure timely and effective resolution.
- Collaborate with customers to understand their needs and support tailored technical solutions.
- Collaborate with engineering, product development, and sales teams to address complex technical & customer challenges.
- Experience in application automation, robotics, and customer support.
- Bachelor's or Master's degree in Engineering, Robotics, or a related technical field.
- Proven track record in managing and leading technical support teams in a global setting.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication skills with fluency in English; additional languages are a plus.
- Strong leadership and communication skills, with the ability to manage a diverse global team.
- Experience working with global customers and navigating cultural differences.
Kassow Robots is a dynamic player in the robotics industry, building and developing a unique range of collaborative robot arms. Our partnership with Bosch Rexroth provides unique opportunities for growth and development in a cutting-edge industry.
