Technical Customer Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Customer Support Representative to join our team at Onomondo. As a Technical Support Rep, you will be responsible for providing exceptional support to our customers, troubleshooting complex issues, and ensuring high customer satisfaction.
Key Responsibilities- Debugging and troubleshooting cases with customers online and during on-site workshops
- Identifying issues by investigating signaling logs in PCAP files and dashboards in Grafana
- Identifying improvements to current processes for support handling and escalation
- Participating in writing and maintaining documentation for best practices
- Ensuring proper follow-ups with customers and leading the tickets to completion
- Participating in on-call rotations to ensure prompt responses to customers when they experience incidents or outages
- 2+ years of experience as a Support Representative and familiar with support handling and escalation processes
- Experience from IoT, Telco, SaaS (cloud services, packet/network traces, HTTPS/API services), or similar
- Experience with device or firmware development and troubleshooting is a big plus
- Experience with building and maintaining processes
- Knowledge of networking concepts and protocols
- Excellent problem-solving and troubleshooting skills
- Strong communication and collaboration skills
- You will become a part of a company where we value trust, transparency, and autonomy
- Join a collaborative environment where your ideas are not just heard but celebrated
- You get five weeks of vacation, great health care, and maternity/paternity policy
- We want you to be part of our growth and success, so warrants are part of your package
- You can work from our 2000 sqm HQ in Islands Brygge, but we are also flexible when it comes to working from home, summerhouse, or wherever you have a stable internet connection
- You get a fully catered lunch, a full snack bar and drinks, plus lots of love from our office manager
- Twice a week we have personal training sessions during work hours to make sure that you stay physically and mentally healthy
- We have the scale-up essentials such as a Soundboks, table football, indoor frisbee golf, office dogs, even Ollie the labrador in the CS team
- Most importantly, we have a lovely bunch of colleagues who just love to spend time together working, relaxing, gaming, working out, partying, and more
- Apply here with your CV and motivational letter
- Screening interview (15 min)
- Technical interview (45 min)
- Cultural interview with members from the C-level (45 min, face to face)
NOTE: We expect the right fit to be able to work in our HQ in Copenhagen. Therefore, a fully remote contract will not be an option for this post.
-
Technical Customer Support Specialist
4 weeks ago
Copenhagen, Copenhagen, Denmark Onomondo Full timeTechnical Customer Support SpecialistOnomondo is a leading provider of cloud-native connectivity solutions for the IoT industry. We're seeking a skilled Technical Customer Support Specialist to join our team and help customers succeed with our technology.As a Technical Customer Support Specialist, you will be responsible for providing expert technical...
-
Technical Customer Support Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark Onomondo Full timeTechnical Customer Support SpecialistWe are seeking a highly skilled Technical Customer Support Specialist to join our team at Onomondo. As a Technical Customer Support Specialist, you will be responsible for providing exceptional support to our customers, troubleshooting complex issues, and ensuring high customer satisfaction.Key Responsibilities:Debugging...
-
Technical Customer Support Specialist
3 weeks ago
Copenhagen, Copenhagen, Denmark Onomondo Full timeAbout the RoleWe are seeking a highly skilled Technical Customer Support Representative to join our Technical Customer Support Team at Onomondo. As a Technical Customer Support Representative, you will be the first point of contact for our customers, providing timely and effective support to resolve complex customer cases.Key ResponsibilitiesProvide...
-
Technical Customer Support Lead
4 weeks ago
Copenhagen, Copenhagen, Denmark Contractbook Full timeAbout the RoleWe are seeking a highly skilled Technical Customer Support Manager to oversee our support operations, guide our team, and ensure that our customers receive top-notch service. This role is a 10/12 months maternity cover, perfect for a tech-savvy person interested in working with technology and helping customers succeed.The successful candidate...
-
Technical Support Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark Philips Full timeAbout the RoleWe are currently seeking a skilled Technical Support Specialist to join our team at Philips. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, ensuring that they receive the highest level of service and satisfaction.Key ResponsibilitiesProvide technical support to customers...
-
Global Technical Customer Support Manager
4 weeks ago
Copenhagen, Copenhagen, Denmark Kassow Robots ApS. Full timeGlobal Technical Customer Support ManagerKassow Robots ApS is seeking a highly skilled Global Technical Customer Support Manager to oversee and steer our global technical customer support. This role ensures the highest level of customer satisfaction by providing exceptional technical support, developing support strategies, and leading a global team of...
-
Global Technical Customer Support Director
2 weeks ago
Copenhagen, Copenhagen, Denmark Kassow Robots ApS. Full timeGlobal Technical Customer Support ManagerWe are seeking a highly skilled Global Technical Customer Support Manager with a proven track record in Quality Management, Quality Control, and Assurance.Key ResponsibilitiesThe leader acts as the bridge between the technical support team, customers, and internal departments like sales, development, and...
-
Technical Support Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark Cision Denmark ApS Full timeCision Denmark ApS is seeking a skilled Technical Support Specialist to join our global IT team. As a Technical Support Specialist, you will provide high-level customer service and end-user support to our global clients. Your duties will include day-to-day support of internal end-users, addressing incidents and requests, and participating in various...
-
Technical Support Specialist
4 weeks ago
Copenhagen, Copenhagen, Denmark Alfa Laval Full timeAt Alfa Laval, we're committed to accelerating success for our customers, people, and planet. We're looking for a dedicated individual with a curious mind to join our team as a Technical Support Specialist.This role involves developing and maintaining knowledge to provide exceptional support to service centers and field service engineers worldwide. Your...
-
Technical Support Specialist for Endoscopy
4 weeks ago
Copenhagen, Copenhagen, Denmark Ecolab Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Ecolab. In this role, you will provide technical assistance and support to our customers and sales team, ensuring seamless alignment of services with customer requirements and business objectives.Key ResponsibilitiesDiagnose and troubleshoot field-related problems to...
-
Music Tribe Technical Support Specialist
2 days ago
Copenhagen, Copenhagen, Denmark Music Tribe Full timeTechnical Support SpecialistCompany Overview:About Music TribeMus Tribe is a leading innovator in the music technology industry, dedicated to empowering musicians with cutting-edge tools. Our award-winning gear has been shaping the music landscape since 1976.We're passionate about creating instruments that ignite creativity and inspire musical expression. At...
-
Technical Product Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark Agillic Full timeAbout the RoleThe Technical Product Specialist plays a vital role in enhancing the customer experience with Agillic by providing timely and effective support to clients and partners. This position involves troubleshooting technical issues, conducting product investigations, and offering best practice recommendations.Key ResponsibilitiesAct as a technical...
-
Technical Support Specialist
12 hours ago
Copenhagen, Copenhagen, Denmark Alfa Laval Full timeAt Alfa Laval, our mission is to accelerate success for our customers, people and planet. We're driven by a passion for innovation and a commitment to delivering exceptional results.We're looking for a skilled Technical Support Specialist to join our team. As a key member of our team, you'll play a vital role in developing and maintaining expertise to...
-
Endoscopy Technical Support Specialist
2 days ago
Copenhagen, Copenhagen, Denmark Ecolab Full timeJob Overview:We are seeking an experienced Endoscopy Technical Support Specialist to join our team at Ecolab. This role will require extensive travel, with more than 80% of time spent abroad.About the Job:In this dynamic role, you will work closely with the sales department to ensure seamless alignment of services with customer requirements and business...
-
Technical Support Specialist for Endoscopy
2 weeks ago
Copenhagen, Copenhagen, Denmark Ecolab Full timeTechnical Support Specialist for EndoscopyIn this role, you will interact with the sales department to align services with customer requirements and business objectives. Your primary objectives are to offer effective assistance and support to local representatives and their customers, while adhering to safety regulations.Responsibilities:Diagnose and...
-
Customer Support Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark Wolt Full timeWe are seeking a highly skilled Customer Support Specialist to join our team at Wolt in Denmark. The ideal candidate will have excellent communication skills, be customer-oriented, and possess excellent interpersonal and relationship-building skills to support our customers, restaurants, and courier partners.We thrive in a dynamic and fast-paced environment,...
-
Product Support Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark Stratasys Ltd Full timeJob Description:Stratasys Ltd is seeking a Product Support Specialist to join our team. This role is responsible for providing technical support to customers, focusing on complex and escalated issues related to our SAF Powder Bed Fusion products.Key Responsibilities:Provide technical feedback to design and product teams on design for serviceability.Act as...
-
Copenhagen, Copenhagen, Denmark Ecolab Full timeThis is a technical support role focused on endoscopy equipment.Job OverviewEcolab seeks a highly skilled Technical Support Specialist to join our team. In this role, you will provide expert technical assistance and support to customers and internal stakeholders across various regions.ResponsibilitiesDiagnostics and troubleshooting of field-related...
-
Customer Support and Success Specialist
3 weeks ago
Copenhagen, Copenhagen, Denmark Mosaec Full timeAbout the RoleWe are seeking a highly skilled Customer Support and Success Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer support and success experiences to our users.Key ResponsibilitiesProvide first-class support experience by email and phone to customers' technical queries,...
-
Customer Support and Success Specialist
3 weeks ago
Copenhagen, Copenhagen, Denmark Mosaec Full timeAbout the RoleWe're seeking a skilled Customer Support and Success Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer experiences through email, phone, and chat support.Key ResponsibilitiesProvide first-class support to customers, addressing technical queries, general inquiries, and...