Head of SMB Account Management
7 days ago
About Us:
Templafy is a cutting-edge document generation platform that streamlines the creation of documents across organizations. Our solution removes the need for manual document handling, enabling businesses to enhance governance, efficiency, and ultimately drive positive outcomes. Templafy serves millions of users and supports over 800 enterprise clients, including renowned names like KPMG, IKEA, and BDO.
Established in Copenhagen, Denmark, in 2014, Templafy's success is attributed to our diverse team of over 60 nationalities located in offices worldwide. We believe that fostering a sense of belonging, encouraging open communication, and ensuring that every voice is heard leads to happier employees who perform at their best, benefiting everyone involved. Our commitment to innovation, diversity, and our unique product offering has attracted over $200 million in funding from esteemed investors such as Insight Venture Partners, Seed Capital, Dawn Capital, Damgaard Company, and Golub Capital.
The Role:
As Templafy continues to expand, we are excited to invite a new member to our Sales department, specifically within the Subscription Management team dedicated to the SMB market.
In the capacity of SMB Account Manager Lead, you will oversee a team of 2-3 Subscription Managers focused on optimizing revenue from our small and medium-sized clientele (Tier 3). Your role will involve enabling and mentoring the team to achieve sales excellence while taking ownership of the revenue forecast for the Tier 3 segment. Key responsibilities will include developing scalable initiatives aimed at enhancing customer adoption and increasing self-service capabilities for support and products, all while striving to meet revenue and retention goals. Collaborating closely with the Tier 2-3 owner and the VP of Sales EMEA, you will establish a clear strategy for the team (including GTM, Books of Business, Enablement, etc.) and be accountable for executing the agreed-upon strategies.
Your primary KPIs will revolve around retention and growth metrics.
This position will be located in the Templafy EMEA office in Copenhagen.
Key Responsibilities:
Develop and implement the go-to-market strategy for the Midmarket subscription segment. Take responsibility for the retention and growth of the Midmarket segment, ensuring a forecast accuracy of 10%. Assist Tier 3 customers in maximizing their ROI while effectively communicating and resolving any risks. Provide continuous support, training, and coaching to the Subscription Managers. Support Subscription Managers in managing the renewal processes, from outreach and negotiation to payment confirmation. Identify trends in Commercial, Adoption, Support, and Product areas, coordinating with relevant stakeholders to design and implement programs that enhance efficiency for Subscription Managers. Address escalations related to contract inquiries, negotiations, and requests, supporting Subscription Managers in their interactions with internal teams.Requirements:
A minimum of 2 years of exceptional B2B sales experience, preferably in value-based SaaS solutions. Proven leadership experience, including mentoring and guiding sales representatives. Strong analytical abilities to identify trends and sales patterns. Capability to design, implement, and execute a successful data-driven go-to-market strategy while managing multiple tasks and customer needs. Effective collaboration skills with internal teams (Legal, Rev-ops, Support, etc.). Experience utilizing CRM systems to manage the sales process and forecast sales accurately. Eligibility to work in the EU.Your Profile:
Excellent sales skills with a data-driven mindset. Strategic thinker with a proactive approach to problem-solving. Growth-oriented and entrepreneurial attitude towards sales. Strong skills in managing senior stakeholders. Positive and engaging demeanor. Commitment to continuous learning and development.At Templafy, we prioritize creating a workplace where everyone feels they belong. This means ensuring that every employee has a voice, feels empowered to speak up, and is heard. We strive to cultivate an environment that fosters belonging, regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or any other status.
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