Customer Relations Teamleder – Return

6 months ago

Aarhus, Denmark Ikea Full time

Job ID:

Date posted: 14/06/

Hvem er du?

Vi leder efter vores nye Teamleder til vores Returafdeling.
Du identificerer dig med IKEAs værdisæt, og du brænder for at udvikle og sikre en uforglemmelig kundeoplevelse hver gang Du ved, at kunden altid er i centrum, og du formår at bidrage til forretningskritiske beslutninger ud fra idéen om, at hver kunde og hver oplevelse tæller. Du er især den rigtige til jobbet, hvis du er god til at følge op og måle på performance og hurtigt ser, hvor vores udviklingspotentiale er, og således er du dygtig til at forbedre vores planlægning og performance fremadrettet. Den analytiske del af dit arbejde driver dig, og du træffer forretningsbeslutninger på et solidt funderet grundlag, hvor du i høj grad agerer ud fra den data, du har tilgængelig. Ligeledes har du indsigt i vores PMA, og du ved, hvad kunder forventer i dag og i morgen, og således er du med til at sikre, at de services vi udbyder møder kundens behov. I bund og grund, har du en bred viden om, hvordan kunder agerer, føler og opfører sig i løbet af deres indkøbsoplevelse, og den viden bruger du løbende til at komme op med nye, spændende løsninger til vores kunder og deres oplevelse i IKEA.

Vi lægger desuden vægt på, at du:
Har nogle års erfaring som leder gerne fra detail branchen.
Har en motiverende og coachende tilgang med høje ambitioner på vegne af din afdeling.
Formår at være en leder som går forrest gennem synlig ledelse sammen med dine medarbejdere på gulvet.
Kan skabe resultater gennem dine medarbejdere.
Tilsikre et godt samarbejde på tværs af afdelinger gennem dine gode samarbejdsevner
Arbejder struktureret med dine mål.

Hvad du skal lave dag for dag

Din vigtigste opgave er at sørge for, at dine medarbejdere trives og bliver udviklet i jobbet, samt at de er klædt på til at kunne give vores kunder en indkøbsoplevelse i absolut topkvalitet. Sammen med dine kolleger i ledergruppen for Customer Relations vil du være med til at udbygge og udvikle jeres forretningsområde, så det lever op til IKEA Aarhus målsætninger og succes kriterier.
Du vil også være ansvarlig for monitorering af performance og faktiske mål, og du skal kunne sætte vind i sejlene, hvis vi kommer bagud på vores performance. Din vigtigste opgave er dit teams trivsel og generelle velbefindende. Du er ansvarlig for at afholde månedlige 1:1 samtaler, MUS-samtaler, se udviklingspotentiale og lave udviklingsplaner, og tage de svære samtaler, når de skal afholdes.
Du kan rumme mangfoldighed og møder dine medarbejdere, hvor de er. Du er oprigtigt interesseret i at skabe og opretholde en god relation til husets øvrige afdelinger, som du formår at arbejde tæt sammen med.

Mere konkret bliver dine opgaver at:
Sørge for at vores co-workers trives og har lyst til at udvikle sig i IKEA.
Støtte co-workers i deres daglige arbejde.
Italesætte vigtigheden af returafdelingen ude i varehuset.
Returafdelingen fungerer effektivt til gavn for vores kunder og budgetter.
Kundernes potentielle problemer i købsoplevelsen bliver håndteret nøjagtigt og venligt.

Vores team i IKEA

Som teamleder i Returafdelingen bliver du en del af et lederteam på Customer Relations. Sammen har I ansvaret for, at medarbejderne i Customer Relations altid er motiverede til at levere gode resultater gennem en uovertruffen service til vores mange kunder. I lederteamet er jeres tre vigtigste fokusområder: medarbejderne, kunderne og forretningen. Sammen med jeres medarbejdere sørger I for at sikre, at I sammen når de fastlagte forretningsmål og giver kunderne den bedste service.

Har du spørgsmål eller brug for hjælp? Lad os tale med hinanden

Har du spørgsmål til jobbet, er du velkommen til at kontakte Customer Relations Manager, Johan Nymand på mail .
Hvis du har spørgsmål vedrørende rekrutteringsprocessen, så kontakt Senior Recruiter Rikke Debois på .
Bemærk venligst, at vi ikke modtager ansøgninger via e-mail, men kun via vores rekrutteringsportal.

Yderligere information

Stillingen er på 37+ timer om ugen på funktionærkontrakt, hvor mer- og overarbejde er inkluderet i lønnen.
Arbejdstiden er placeret mellem kl. 8.00-20.00 mandag søndag. Weekendarbejde hver 3. weekend.
Du indgår i et vagtrul med både bemandings- og ansvarstimer, herudover planlægger du din egen arbejdstid ifh.t. forretningens behov.
Løn efter kvalifikationer og inden for IKEAs lønpolitik.
Vi har diverse personalegoder, herunder; Pensionsordning, helbredsforsikring, massageordning, kantineordning, personalerabat, rabatordninger med samarbejdspartnere, årsgave og bonusordning etc.
Vi ønsker tiltrædelse d. 01.09.24 eller efter aftale.
Vi holder samtaler løbende og forbeholder os retten til at tage opslaget ned, såfremt den rigtige findes inden ansøgningsfristen

Ligesom vores hjem er vores talenter også mangfoldige, og i IKEA har vi en passion for rigtige mennesker. Ved jobsøgning er der nogle der kan miste modet, hvis de ikke opfylder alle kompetencer, men du er meget velkommen til stadig at ansøge. Vi vil gerne lære dig at kende og mulighederne er mange i IKEA, baseret på interesse, evner og erfaring. Vi håber du være med på rejsen og glæder os til at høre fra dig

  • Customer Care Manager

    7 months ago

    Aarhus, Denmark Marel Full time

    Are you proud of what you did today? Our Customer Care Managers are. As our new Customer Care Manager you will be overall responsible for the relationship and management of the customer portfolio related to our install base in Fish Division. Your customers will be located in Denmark, Finland, Sweden and Faroe Islands. You will act as a trusted advisor...

  • Customer Experience Specialist

    3 months ago

    Aarhus, Denmark Energi Danmark AS Full time

    Are you ready to create an exceptional customer experience in a leading Nordic energy business – and work for a company where customer centricity is key? Energi Danmark is at the forefront of the Nordic energy trading market, bridging and servicing producers of renewable energy and large B2B consumers. We are committed to innovation and excellence,...

  • Customer Success Manager

    3 months ago

    Aarhus kommune, Denmark Plecto Full time

    Customer Success Manager (CSM) Are you our next Customer Success Manager? Do you have a natural flair for Customer Care and a good understanding to develop companies in different industries, by focusing on their unique KPI’s? Then join us in building a world-class product that helps our customers succeed! At Plecto, we are on a mission to create the...

  • Project Quality Manager

    2 weeks ago

    Aarhus, Denmark Vestas Full time

    Can you deliver quality and quality to some of the most complex projects in the renewables industry? If you’re a project quality manager with a broad set of skills, confident with your customer engagement skills and contractual understanding then we would like to get to know you! In Vestas, we power the solution – can you? EVP NCE > Customer...

  • -- Customer Success Manager

    3 months ago

    Aarhus, Denmark The HubDanske Bank Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...

  • -- Customer Success Manager

    3 months ago

    Aarhus, Denmark The HubDanske Bank Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service and do you have the initiative and motivation to always improve? Then you...

  • -- Customer Success Manager

    3 months ago

    Aarhus, Denmark The HubDanske Bank Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...

  • -- Customer Success Manager

    3 months ago

    Aarhus, Denmark The HubDanske Bank Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...

  • -- Customer Success Manager

    3 months ago

    Aarhus, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative...

  • -- Customer Success Manager

    3 months ago

    Aarhus, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service and do you have the initiative...

  • -- Customer Success Manager

    3 months ago

    Aarhus, Denmark Whistleblower Software Full time

    Formalize Madrid Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding and service and do you have the initiative...

  • -- Customer Success Manager

    3 months ago

    Aarhus, Denmark Whistleblower Software Full time

    Formalize Madrid Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and ideas within customer engagement, onboarding, and service? Do you have the initiative and...

  • -- Customer Success Manager

    3 months ago

    Aarhus, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service and do you have the initiative...

  • -- Customer Success Manager

    3 months ago

    Aarhus, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative...

  • -- Customer Success Manager

    3 months ago

    Aarhus, Denmark Whistleblower Software Full time

    Formalize Madrid Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative...

  • -- Customer Success Manager

    3 months ago

    Aarhus, Denmark Whistleblower Software Full time

    Formalize Milan Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative and...

  • Project Quality Manager

    1 week ago

    Aarhus, Denmark oilandgas.org.uk Full time

    Can you deliver quality and quality to some of the most complex projects in the renewables industry? If you're a project quality manager with a broad set of skills, confident with your customer engagement skills and contractual understanding then we would like to get to know you! In Vestas, we power the solution - can you? EVP NCE > Customer Project...

  • Project Quality Manager

    1 week ago

    Aarhus, Denmark Vestas Full time

    Job Family: Quality, Health, Safety and Environment Can you deliver quality to some of the most complex projects in the renewables industry? If you’re a project quality manager with a broad set of skills, confident with your customer engagement skills and contractual understanding, then we would like to get to know you! In Vestas, we power the solution –...

  • Customer Service Specialist

    4 weeks ago

    Aarhus, Denmark Johnson Controls, Inc. Full time

    Hos Johnson Controls (TYCO) ønsker vi at styrke vores salgsafdeling indenfor brandbekæmpelse og sprinklerprodukter og søger derfor en ny kundeservicemedarbejder til vores afdeling i Holme, Århus, til et 6 måneders vikariat med mulighed for forlængelse. Johnson Controls (TYCO) er førende leverandør af automatiske slukningssystemer med vægt på...

  • Norwegian-speaking Delivery Specialist

    3 months ago

    Aarhus kommune, Denmark WhiteAway Group Full time

    We are looking for a friendly and service-minded customer service agent to assist our Norwegian customers. Can you help us provide the best customer service? Whiteaway Group started with a simple idea, a commitment to our customers, and with a passion for digital innovation. Today, we’re a successful retailer, selling and delivering household appliances...