Training & Knowledge Specialist

4 weeks ago

Ballerup, Denmark GN Group Full time

As we expand our roles and reach within the GCX Training & Knowledge team at GN, we are in need of a new team member to enable us to lift our goals.

The team you will be part of

At our global HQ, located in Ballerup, Denmark, you join our Training & Knowledge Team and report to Manager, Greg Bechtold, who is physically located at our office in Lowell, USA. The Training & Knowledge Team is part of the Knowledge & Learning department within the GCX (Global Customer Experience) function, currently consisting of 9 people occupied with onboarding and upscaling training activities within product and technology, plus content creation for our customers through our online communities and our user facing documentation. You will work in a collaborative and hybrid work environment with colleagues located across the globe.

Our culture is upbeat and positive. We greet every day with energy and enthusiasm, bringing our best selves and approaching problem-solving and challenges with a ‘glass half full’ attitude. We’re independent, but we also know when two heads are better than one. Our leaders are encouraging, our teams are tight-knit, and we believe in the power of collaboration across every level of our organization.

Your contribution is appreciated, and you will

Plan and deliver training for new and existing GCX, Global Operations, and selected GN employees using the "Engineered to Help" program, along with GN R&D and third-party content. Conduct training sessions for GCX Tier 1, Tier 2, and Tier 3 customer-facing support roles, focusing on product, technology, or soft skills, in collaboration with GN R&D, the In-market Quality team, and Product Management. Contribute to training content development and assist in maintaining and expanding the "Engineered to Help" program. Create e-learning modules for GCX customer-facing support roles and partners, in collaboration with the GCX Technical Content Team. Enhance existing online public product content with the GCX Technical Content Developer and other stakeholders (, Marketing, Product Management). Provide input and change requests for the GCX online Knowledge Base (Zendesk), including FAQs and user manuals, in collaboration with the GCX Technical Content Team. Review technical documents (, Datasheets, Tech Specs, User Manuals) with the GCX Technical Content team and key stakeholders. Act as a subject matter expert on products, technology, and processes for the GCX team and other GN teams as needed. Distribute product samples within the GCX team for upcoming launches and coordinate feedback through the Early Adopters Program (EAP).

To succeed in the role, we imagine that you have

Several years’ experience from a similar position or from a position in technical support or technical sales. Or could have a background from in-market product management, a position as technical writer, user experience specialist, IT Support Specialist or AV Support Specialist. Experience planning and hosting/conducting (face-to-face) training. Experience constructing training material. A profound understanding of technical products and IT software/hardware.

While not essential, experience or abilities in the following would be beneficial

Experience within AV or IT software and hardware sales and/or support. Proficiency in VR/AR content production familiarity with LMS, and video content production capabilities. Experienced MS Office user.

What your colleagues say about working at GN

– Claus Holmbeck-Madsen, Global Head of Knowledge & Learning in Global Customer Experience.

At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to get the job done, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.
Should you have any special requirements for the Interview please let the hiring manager know upon accepting invitation to interview.

How to apply?

Use the ‘APPLY’ link no later than Nov. 1. Applications are assessed on a continuous basis, so don’t wait to send yours

If you would like to know more about the position, please contact Claus Holmbeck-Madsen, Global Head of Knowledge & Learning, Mail or via LinkedIn

Join us in bringing people closer

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiast.

We hope you will join us on this journey and look forward to receiving your application.

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