Technical Support Specialist

6 months ago

Aalborg, Denmark Centrica Full time

We are Centrica We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future .

Centrica Energy is looking for a new colleague to join our dedicated IT service team as a Technical Support Specialist. This is a great opportunity if you have technical acumen and want to join the ever-moving energy industry to give your contribution to Energizing a Greener, Fairer Future.

About the role

In this role you will have a number of different responsibilities and ad hoc tasks throughout the day. Among other things you will be responsible for implementing, maintaining, configuring & supporting computer hardware (laptops and workstations), software (OS and 3rd party), systems, networks, printers and scanners within Centrica Energy as well as responding to service issues and requests in our service desk system in timely manner taken our SLA into consideration.

A key part of the job is to provide technical support across the company (this may be in person or over the phone) and repairing and replacing equipment as necessary. You will also:

Insure that employees in Centrica Energy have the hardware and software they need to fulfil their role and work without being disturbed by technical problems

Be responsible for day-to-day IT Service desk tasks such as providing technical support across the company and monitoring and maintaining computer systems and networks related to clients

Take part in the facility services regarding new employees’ workplace, which is moving desks, setting up all the hardware and cabling

Building the client operative images

Maintaining and testing hardware and software on which all our client systems and services are running

The main technologies we use are:

ITIL

Intune

SCCM

ITSM (ServiceNow, Jira etc.)

MCP in client OS

This role will be based out of our Aalborg office. Some travel activities between locations is expected.

About you

For this role your mindset is truly key You can come from a number of different backgrounds, and we recognize that your experience can be built on many foundations. Therefore, we encourage you to apply for this role if you believe you can have a positive impact in the IT Service department.

To be successful in this role you need to have:

Experience with providing great customer service Face-to-Face and in writing

Positive can-do attitude facing and solving complex challenges

Experience working with at least one of the technologies we use (see above)

You will work as part of a team in an international organization so your communication- and collaboration skills will be a valuable asset. Taking a structured approach, working in a professional manner and being a true problem solver will also be important in this role.

Moreover, it would be an advantage if you:

Are certified in ITIL – if you don’t have this certification, we will provide you with it

Have experience with project management and working in an IT company or in an organization heavily dependent on IT.

Whether your skills and experience stems from spare time activities, hobbies, parenting or a previous job is not what is important to us. You are.

Apply now

To ensure fairness and equality between candidates please provide an anonymized CV by removing:

Picture

Indications of age (including year of graduation etc.)

Indications of gender, ethnicity, place of birth

Instead, we would like you to provide us with a cover letter where you describe a situation where you faced a complex situation or problem to which you had no or little prior experience on how to resolve it but still came to a good result. How did you approach the situation? Did you make mistakes? Were you happy with the outcome? If you had to do it over again, would you do something differently?

About Centrica Energy

Centrica Energy is a leading European energy trader with +13 GW of renewable power under management and over 15 years of experience innovating the European PPA market. We provide competitive solutions for Renewables that help manage merchant risks and lower costs whilst meeting the needs of investors and banking partners.

We have a strong focus and track record of nurturing talent, and the responsibilities and tasks we take on, are limited only by our imagination – we dream big and aim high when setting new goals, and we deliver on that through honesty, proactiveness and responsibility.

We’re a profitable company that understands the necessity of investment to achieve improvement. If you’ve got the willingness, ambitions, and right attitude we offer a work environment that will help you grow on a professional as well as personal level.

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