Swedish-speaking Customer Experience Specialist
1 month ago
How you’ll make an impact
Customer Communication : Engage with customers via telephone, online chat, and email. Platform Assistance: Assist customers with using Planday, offering best practices for scheduling and administration. Issue Analysis: Analyze and troubleshoot issues before escalating to our second line of technical support. Team Collaboration: Serve as a link between customers and our product/engineering team. Finding Solutions: Proactively identify and implement the best solutions for our customers and team.
What you’ll bring with you
Multilingual Skills: Fluent in English and Swedish (additional languages are a plus). Comfortable working with technology and direct customer contact. Flexible Availability: Able to work at least 16 hours a week, including day, evening, and weekend shifts. We accommodate exam schedules and involve you in monthly shift planning. Independent & Team Player: Motivated to work both independently and collaboratively to resolve technical issues promptly. Customer-Centric: Passionate about helping people and maintaining a positive communication tone. Problem Solver: Proactive, creative, and capable of thinking outside the box. Eager to Learn: Interested in developing your customer service and technical skills within an innovative, international company. Student Status: Ideally, you have at least one year remaining in your studies, but we would love to hear from you even if you don't. Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.All applicants will be considered for employment without attention to any personal characteristics.-
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