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Customer Success Student
4 months ago
Are you intrigued in supporting cutting-edge companies in the Internet of Things (IoT) sector to thrive? Join us at Onomondo.
Onomondo is a growing company that delivers a cloud-native connectivity platform for the IoT industry. Our aim is to simplify and expedite IoT adoption by equipping businesses with the necessary tools and services to securely connect and manage their IoT devices at a large scale.
We have a varied customer base worldwide, including renowned companies like Maersk, Carlsberg, and Bosch.
The position:
As a Customer Success Student at Onomondo, you will be a key member of the Customer Success Team. Together, we are dedicated to offering exceptional customer support and aiding them in achieving success with our product.
Customer Success at Onomondo goes beyond ensuring customer satisfaction and high NPS scores. It is instrumental in achieving our future growth objectives due to the unique nature of our product in terms of user retention, lifetime value, and growth potential.
Your primary role as a Customer Success Student involves managing customer orders, providing self-help guidance to customers, and assisting the CS team in tasks to minimize churn and drive expansion. Your responsibilities will vary, including optimizing CS processes and handling customer orders.
While this may seem like a lot, fret not. You will directly report to our Head of Customer Success, who will offer guidance, strategy, and help prioritize your tasks.
The ideal candidate is a proactive troubleshooter with a business mindset and a profound dedication to customer satisfaction ingrained in them. If this resonates with you, you will discover many like-minded individuals at Onomondo.
Key duties:
- Ensure customers have a positive initial experience with our product by efficiently handling SIM delivery, purchase orders, shipping, and invoicing.
- Maintain product stock levels to prevent shortages.
- Collaborate with various teams like sales, product, and growth to enhance the customer journey.
We encourage your development in your field of interest, granting you the opportunity to lead projects that optimize work processes and other CS-related areas.
Qualifications:
- Passion for innovation, data, and technology.
- Adaptable and committed to delivering exceptional customer service.
- Capable of working both independently and collaboratively in a fast-paced setting.
- Currently pursuing a Bachelor's or Master's degree in fields like Innovation, Business, Economics, Logistics, or Service Management.
- Excellent written and verbal communication skills, with proficiency in English.
- Familiarity with SaaS business models and knowledge of invoicing systems or HubSpot CRM is advantageous.
- You will be based at our headquarters in Islands Brygge.
Perks:
- A student role where you can make a significant impact while studying part-time.
- Opportunity for substantial growth within the company and potential full-time roles post-graduation.
- Flexible working hours around your academic commitments (expectation of 2-3 days per week).
- A work environment that values trust, transparency, and independence.
- Enjoy catered lunches, snacks, beverages, and care from our office manager.
- Bi-weekly group training sessions during work hours to prioritize your well-being.
- Access to fun perks like a Soundboks, foosball table, frisbee golf, office dogs, and engaging colleagues from various countries.
Recruitment process:
- Submit your CV and a motivation letter.
- Participate in a bryq test (it's a fun one, don't worry).
- Virtual interview with Benedicte (Head of Customer Success).
- In-person interview at the office with Benedicte and team members.
- Meet the leadership team.
