Guest Relations Manager
1 week ago
Direct message the job poster from 1 Hotels
Opening Summer 2025 – the opportunity to join the pre-opening team of 1 Hotel Copenhagen and bring a transformative brand to Denmark.
1 Hotel Copenhagen is centrally located at the intersection of the city's vibrant Latin Quarter and its historic heart; it will feature 282 rooms including 30 suites. With a Green-Michelin-starred Chef at the helm, the property will also feature locally sourced, seasonal cuisine as eclectic as the city itself at the signature restaurant and bar. Guests and locals alike can find tranquility in the nature-inspired Bamford Wellness Spa, connected with the natural world in the property's urban garden complete with an on-site bee hotel, or embark on an adventure, exploring Copenhagen's rich tapestry of parks and museums on bike.
As our Guest Relations Manager, you will oversee VIP guest arrivals and ensure that their specific needs and requests are met with exceptional service. You will coordinate with various departments to maintain seamless operations, manage guest inquiries, and handle room assignments. Your role will be key in maintaining guest satisfaction, addressing feedback, and providing personalized service as per 1 Hotels standards to enhance their experience throughout their stay.
About you...
- At least 2 years of experience as a Guest Relations Manager or similar.
- Prior experience with a luxury hotel brand is a valuable asset.
- Strong leadership, organizational, and management skills are essential for success in this role.
- Coordinate VIP guest arrivals, ensuring all special requests and requirements are handled with the utmost care and attention.
- Must be proactive in identifying and prioritizing VIPs among guests.
- Communicate vital guest information to relevant operational departments to ensure seamless service experience.
- Oversee guest inquiries, ensuring that any issues or requests are addressed promptly and professionally.
- Ensure pre-arrival requests and amenities are prepared, and rooms are ready for guest arrival.
- You are tech-savvy and able to navigate multiple systems with ease.
- Monitor guest feedback, ensuring satisfaction and taking action to resolve any issues.
- Assist in providing a personalized experience for high-profile or repeat guests.
- Flexibility to meet the demands of a 24-hour operation.
About us…
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment.
- Competitive salary package with included pension and health insurance benefits.
- Career Advancement: We're growing rapidly and with growth comes advancement opportunities (around the globe)
- SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can
- Enjoy company benefits and exclusively discounted room rates for you, your family, and friends at SH Hotels & Resorts.
SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.
Seniority level- Mid-Senior level
- Full-time
- Other
- IndustriesHospitality
-
Guest Relations Officer
2 weeks ago
Copenhagen, Copenhagen, Denmark Royal Caribbean Group Full timeJob DescriptionThe Guest Relations Officer is a key liaison between the guest and all Hotel and Marine Departments. This role requires outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities.This individual will take full ownership and accountability of their guest interaction, the guest sentiment...
-
Manager of Guest Experience
18 hours ago
Copenhagen, Copenhagen, Denmark Bob W UK Full timeAbout the TeamWe're a dynamic and diverse team of professionals passionate about delivering exceptional guest experiences. As a General Manager, you'll play a key role in shaping and growing our business from the ground up.You'll work closely with the Area Manager to launch and manage local operations, ensuring efficient oversight of our apartments and...
-
Guest Experience Director
6 days ago
Copenhagen, Copenhagen, Denmark 1 Hotels Full timeJob DescriptionWe are seeking an experienced Front Office Manager to lead our front-of-house team at 1 Hotel Copenhagen. The successful candidate will have a proven track record of managing day-to-day operations of a Front Office Department, preferably in a luxury hotel setting.The ideal candidate will be able to demonstrate strong leadership skills, with...
-
Guest Experience Director
2 weeks ago
Copenhagen, Copenhagen, Denmark Grandjoanne Full timeThe Ideal Candidate:We're looking for a seasoned Front Office Manager who is passionate about delivering exceptional guest experiences and driving operational excellence. If you're a natural leader with excellent communication and problem-solving skills, we encourage you to apply.Your Key Responsibilities:Developing and implementing strategies to drive guest...
-
Dining Operations Manager
1 week ago
Copenhagen, Copenhagen, Denmark Strawberryhotels Full timeJob Overview:Admiral Hotel, part of the esteemed Strawberryhotels group, is seeking a highly skilled Dining Operations Manager to oversee the room service operations and provide exceptional service to our guests.Responsibilities:Food Delivery and Quality Control: Ensure timely and accurate delivery of food and beverages to guest rooms while adhering to...
-
Resort Service Manager
6 days ago
Copenhagen, Copenhagen, Denmark 1 Hotels Full timeAbout YouWe're looking for a highly motivated and organized individual to join our team as a Front Office Manager. If you have a passion for delivering exceptional customer service and leading a team, we'd love to hear from you.You'll be responsible for:Leading the front-of-house team to deliver exceptional guest experiences.Managing day-to-day operations of...
-
Customer Experience Specialist
1 week ago
Copenhagen, Copenhagen, Denmark 1 Hotels Full timeJob Description:We are seeking a skilled Guest Relations Manager to oversee the arrival and stay of our esteemed guests at 1 Hotel Copenhagen. As a key member of our team, you will ensure seamless operations, manage guest inquiries, and provide personalized service to enhance their experience.The ideal candidate will have at least 2 years of experience as a...
-
Investor Relations Manager
3 days ago
Copenhagen, Copenhagen, Denmark Axcel Full timeAxcel Copenhagen, Capital Region of Denmark, DenmarkInvestor Relations ManagerFounded in the Nordics, Axcel is a leading private equity firm investing across Northern Europe, with a focus on four sectors: Technology, Business Services & Industrials, Healthcare, and Consumer. Our team of approximately 50 professionals across Copenhagen, Stockholm, and...
-
Member Relations Manager
3 days ago
Copenhagen, Copenhagen, Denmark Puregym Full timeWe are looking for a Member Relations Manager to join our fast-paced Member Relations team at PureGym Denmark. You will be responsible for leading and motivating your team, ensuring exceptional customer service, and driving team performance to meet department objectives. This role requires strong leadership, coaching skills, and a commitment to continuous...
-
Front Office Manager
6 days ago
Copenhagen, Copenhagen, Denmark 1 Hotels Full timeDirect message the job poster from 1 HotelsOpening Summer 2025 – the opportunity to join the pre-opening team of 1 Hotel Copenhagen and bring a transformative brand to Denmark.1 Hotel Copenhagen is centrally located at the intersection of the city's vibrant Latin Quarter and its historic heart; it will feature 282 rooms including 30 suites. With a...
-
Front Office Lead
6 days ago
Copenhagen, Copenhagen, Denmark 1 Hotels Full timeAt 1 Hotels, we believe in creating unforgettable experiences for our guests. As the Front Office Manager, you will play a key role in ensuring that every guest has an exceptional arrival and departure experience.Your responsibilities will include:Setting service standards and training the front-of-house team.Supervising and coaching Front Office Agents,...
-
People Relations Manager
1 week ago
Copenhagen, Copenhagen, Denmark Falck Danmark AS Full timePeople Relations ManagerBliv en del af Falck og vær med til at gøre omsorg til handling Som vores nye People Relations Manager vil du få en betydelig indflydelse på vores organisations succes, mens du arbejder i et samarbejdsorienteret og dynamisk miljø.Om jobbetVi søger i øjeblikket en kvalificeret og motiveret People Relations Manager til vores...
-
People Relations Manager
2 days ago
Copenhagen, Copenhagen, Denmark Falck Danmark AS Full timePeople Relations Manager Bliv en del af Falck og vær med til at gøre omsorg til handling Som vores nye People Relations Manager vil du få en betydelig indflydelse på vores organisations succes, mens du arbejder i et samarbejdsorienteret og dynamisk miljø. Om jobbet Vi søger i øjeblikket en kvalificeret og motiveret People Relations Manager til...
-
CCI Concierge and Events
2 weeks ago
Copenhagen, Copenhagen, Denmark Royal Caribbean Group Full timeGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Royal Caribbean Group Recruitment Coordinator | Strategic Sourcing | Global Talent Acquisition - Shipboard The Guest Relations Officer owns each guest interaction, follows up on experience and offers a seamless execution of premium service that is both...
-
Night Manager
6 days ago
Copenhagen, Copenhagen, Denmark 1 Hotels Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from 1 Hotels.Opening Summer 2025 – the opportunity to join the pre-opening team of 1 Hotel Copenhagen and bring a transformative brand to Denmark.1 Hotel Copenhagen is centrally located at the intersection of the city's vibrant Latin Quarter and its historic heart;...
-
Front Desk Ambassador
1 week ago
Copenhagen, Copenhagen, Denmark 1 Hotels Full timeAbout the Role:This Mid-Senior level position is full-time and requires flexibility to meet the demands of a 24-hour operation. The successful candidate will be expected to contribute to maintaining guest satisfaction, addressing feedback, and providing exceptional service as per 1 Hotels standards.As a Guest Relations Manager, you will play a key role in...
-
Front Office Manager
2 weeks ago
Copenhagen, Copenhagen, Denmark Grandjoanne Full timeFront Office ManagerAre you a team player with a passion for hospitality, leading a team, and creating unforgettable guest experiences? Do you thrive in a dynamic environment where new ideas are welcome?If so, we are looking for you at Grand JoanneWho We AreGrand Joanne offers guests 162 hotel rooms, an Italian restaurant & bar "Joanne's", a rooftop terrace...
-
Copenhagen Cycle Tour Manager
3 days ago
Copenhagen, Copenhagen, Denmark City Bike Adventures Full timeJoin our team as an Operations Manager at City Bike Adventures and become a key player in delivering unforgettable bike experiences to our guests. With your expertise and enthusiasm, you will help us build a loyal community of cycling enthusiasts who appreciate the beauty and charm of Copenhagen.You will lead groups of international guests on thrilling bike...
-
Experience Manager at Mikkeller Aarsdale
2 weeks ago
Copenhagen, Copenhagen, Denmark Mikkeller Running Club Full timeThe RoleLocation ManagerWe are seeking a seasoned professional to join our team as a Location Manager at Mikkeller Aarsdale, a seasonal bar and restaurant located in the picturesque town of Aarsdale on the island of Bornholm. As a key member of our team, you will be responsible for ensuring that our guests receive an exceptional experience, from the moment...
-
Senior Hospitality Manager
18 hours ago
Copenhagen, Copenhagen, Denmark Bob W UK Full timeAbout UsWe're Bob W, a young and dynamic tech company revolutionizing the hospitality industry. Our mission is to provide an authentic 5-star experience to every guest at scale, while leading the world's transition to sustainable hospitality.We combine the best of both worlds in our climate-neutral apartments, offering a consistent quality experience with...