IT Service Management

4 weeks ago

Aarhus V, Aarhus Kommune, Denmark Aarhus Kommune Full time
Om jobbet:
Vil du være med til at sikre en stærk og brugervenlig IT-service i en organisation, der arbejder efter ITIL-rammeværket? Har du erfaring med IT Service Management, datahåndtering og procesoptimering – og trives du med at betjene afdelingens ledergruppe med en række administrative opgaver? Så er denne stilling noget for dig

Vi søger en struktureret og analytisk stærk kollega, der kan sikre, at vores IT Service Management platform anvendes effektivt og ensrettet i hele Fælles IT og Digitalisering. Du bliver bindeleddet mellem Service og Support og vores ServiceNow-team og skal sikre, at de løsninger, der udvikles, stemmer overens med interne aftaler, ITIL-principper og brugervenlighed.

Derudover vil du have en central rolle i at understøtte ledelsen administrativt gennem planlægning og struktur omkring møder, men også ved at udføre interne kommunikationsopgaver, planlægning af afdelingsarrangementer, og bidrage med økonomistyringsopgaver for afdelingen.

Dine primære opgaver

1. ServiceNow og IT-optimering

- Sikre sammenhæng mellem udvikling af ServiceNow-formularer, interne procesaftaler og brugervenlighed.
- Understøtte en ensrettet anvendelse af ServiceNow på tværs af sektioner og sikre høj datadisciplin.
- Forbedre datakvalitet i ServiceNow og sikre, at platformen understøtter strategiske beslutninger.
- Arbejde systematisk med procesoptimering i ServiceNow i overensstemmelse med ITIL-rammeværket.

2. Datahåndtering og forretningsunderstøttelse

- Udvikle rapporter og dashboards, der giver ledelsen indsigt i nøgledata som responstider, supportmønstre og kundetilfredshed.
- Analysere trends og flaskehalse i supporten for at optimere arbejdsprocesser og brugertilfredshed.
- Sikre, at Fælles It og Digitalisering og forretningen arbejder tæt sammen om at bruge data strategisk.

3. Ledelsesbetjening og administrativ koordinering

- Planlægning og koordinering: Understøtte ledelsen i planlægning af afdelings- og leder- og afdelingsarrangementer, møder og receptioner, herunder mødeindkaldelser og forplejningsbestilling.
- Struktur og dokumentation: Vedligeholde intraopslag, assistere med styring af ledergruppens årsplan, ferieplanlægning og økonomiopfølgning.
- Kommunikation og vidensdeling: Udarbejde standardpræsentationer, sikre tydelig formidling af IT-tiltag og deltage ad hoc i møder med referat og opfølgning.

Din profil:
Vi søger dig, der…

- Har mindst 3 års erfaring med IT Service Management og forståelse for ITIL-processer.
- Er struktureret og analytisk stærk med evnen til at optimere arbejdsgange og tænke i standardisering.
- Kan skabe brugervenlige IT-løsninger, der understøtter forretningens behov.
- Trives i en rolle med både tekniske, strategiske og administrative opgaver.
- Har stærke kommunikationsevner og kan samarbejde med både IT-specialister og ledelse.

Derfor skal du vælge os:
Du får:

- En central rolle i optimeringen af vores IT-service og -processer.
- En hverdag i et professionelt IT-miljø, hvor vi arbejder efter ITIL-rammeværket.
- Mulighed for faglig udvikling og indflydelse på, hvordan ServiceNow anvendes strategisk.
- Et godt arbejdsmiljø med en uformel tone, hvor man har respekt for hinandens forskelligheder og kompetencer
- Fantastisk kollegaskab med gode samarbejdsrelationer, og dygtige, motiverede og entusiastiske kolleger
- Gode ansættelsesvilkår og pension
- Fleksibel arbejdstid og mulighed for hjemmearbejdsdage.

Løn og ansættelsesvilkår:
Løn og ansættelsesvilkår vil være i henhold til gældende overenskomst. Endelig lønfastsættelse sker efter forhandling med den forhandlingsberettigede faglige organisation på baggrund af kvalifikationer.

Ugentligt timetal: Fuldtid

Der vil blive indhentet privat straffeattest og ansættelse sker under forudsætning af, at attesten ikke viser, at du er uegnet/uværdig til stillingen. Du kan læse mere her om hvordan vi behandler dine oplysninger her. Stillingen er til enhver tid betinget af en tilfredsstillende privat straffeattest.

Hvis du vil vide mere:
Yderligere oplysninger om stillingen kan fås ved henvendelse til Eva Kaas på telefon +4541886680

Ansøgning
Klik på "Ansøg" nedenfor for at udfylde og sende din ansøgning. Alle felter med * skal udfyldes. Først når du har modtaget en kvittering pr. e-mail, har vi modtaget din ansøgning.

Kopi af eksamensbevis skal vedlægges.

Ansøgningsfrist: 31-03-2025

Vi forventer, at 1. samtale finder sted 10. april 2025. Evt. 2. samtale finder sted i uge 16.

Aarhus Kommune ser mangfoldighed som en styrke. Vi opfordrer derfor alle uanset alder, køn, religion og nationalitet til at søge.

Om os
Fælles IT og digitalisering er den centrale IT-organisation i Aarhus Kommune. Vi leverer en række centrale platforme og systemer til hele den store organisation.

Om Aarhus Kommune
Aarhus Kommune er Jyllands største arbejdsplads, hvor 28.000 professionelle og passionerede kollegaer hver dag arbejder for at gøre visioner til virkelighed og skabe værdi for borgere og samfundet omkring os. Vi er en arbejdsplads, der vægter faglighed og samarbejde højt og vi tror på, at vores forskelligheder er med til at gøre Aarhus for en god by for alle.

Sammen arbejder vi for en bæredygtig og inkluderende by, hvor både ansatte, borgere, virksomheder og naturen kan trives og blomstre. Vi har ambitioner for byen – og for dig. Kom og vær med

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