IT Senior Operation Specialist
6 days ago
At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So, bring your skills, ideas, and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.
This role is based in Copenhagen, Denmark. This is a permanent, full-time, Hybrid position.
Nordea is a place where traditions meet tomorrow. We’re not just a bank; we’re a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.
About our team
You will be part of the Production Operations team responsible for maintenance, operations, continuous delivery, integration, and change in Digital Wealth - Data & Analytics.
We are a cross-functional team that spans both IT and Business, different skill sets and locations, where we work towards simplification, harmonisation, and automation, along with building and maintaining scalable and reliable services and automated deploys.
As a team, we are always open to new ideas and innovations. Our daily work is to do maintenance, operation, continuous delivery, integration, and release toolchain. We support the application development and are responsible for the operation of the production services. Our ultimate vision is to eliminate all our manual touchpoints and adopt automation and smart self-healing processes. As a new member of our team, you will bring new ideas, work closely with other team members and external service partners to own processes, and take responsibility for deliverables.
What you’ll be doing :
- Act as a technical driver, lead technological initiatives while being actively involved in day-to-day operations.
- Work closely with all stakeholders including Business, IT Development, and Suppliers to design products & processes with the ultimate objective of timely & accurate reports delivery to Nordea Customers.
- Ensure high availability, resiliency, scalability, and capacity utilization of the applications.
- Support the troubleshooting, incident, and problem management processes.
- Enhance the application monitoring and self-healing capabilities of the applications.
- Work closely with our extended operations team to ensure defect-free deployments for new releases.
- Participate in PI planning to secure the continuous improvement of the customer experience.
Who you are
We are looking for an energetic, innovative, and service-minded IT Operations professional who is technology-savvy, enjoys automation, and thrives on challenges in a multicultural environment.
To succeed in this role, we believe that you:
- Are result-oriented, hands-on, able to take ownership, reaching out and “making things happen”, and are an agent of change.
- Are a creative and innovative person with strong problem-solving skills.
- Are adaptable, a people person, and a tech-savvy professional able to handle volume rather than processes.
- Possess curiosity and interest in understanding and fulfilling business requirements to deliver exceptional customer experience and value-creation opportunities through technology.
- Communicate clearly and understand your stakeholders, keeping them informed of developments and possible reprioritization in the project.
- Understand your own technology domain and delivery options for Change and Run.
Your background and skills include:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in IT operations or system administration roles.
- Strong understanding of ITIL and DevOps principles and practices.
- Expertise in at least one of Oracle or MSSQL coding & administration.
- Exposure to Java, Angular, Python, Docker, Containers (LXC), Hadoop technologies, and Cloud.
- Experience in application monitoring, automation, and application self-healing best practices.
- Proven ability to troubleshoot complex technical issues, implement effective solutions, and automation.
- Excellent communication skills and ability to work well in a team environment, collaborating with developers and other IT teams to support various initiatives and projects.
What we offer
Collaboration, Ownership, Passion, Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – with us, you will always move forward.
A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop, and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.
Hybrid working model – we believe in the value of bringing people together while embracing the freedom of flexibility.
Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics, and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community.
If this sounds like you, get in touch
Next steps
Submit your application no later than 05/01/2025. For more information, you are welcome to contact Monika Jovikj ( ) for this opportunity-related queries and Ritu Mittal ( ) for HR-related matters.
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