Customer Success Manager
1 day ago
Are you a ‘rockstar’ in creating success for our partners in Germany and Denmark, plus at the same time being a strong communicator?
If yes, look no further, as you might be the ideal candidate as our new Customer Success Manager here at Freetrailer. We offer the exciting opportunity to join a fast-growing company with significant potential and high ambitions for further international expansion. In this position, you will build long-term customer relationships, ensuring customer loyalty and managing both new and existing customers with a strong customer-oriented approach. You also need to be able to listen and to act proactively. We're looking for a CSM who can maintain close relationships with our suppliers to ensure that rental units are ordered, produced, and delivered on time. If you have these qualities and more, we would love to hear from you
Responsibilities:
- Build and maintain positive relationships with partners through regular communication, training, and support throughout the contract lifecycle including up-sale.
- Proactively manage your own customer portfolio throughout the entire customer journey.
- Become an expert in our products and train our customers.
- Work closely with Sales, Customer Support, Marketing, and the Tech teams to ensure an exceptional customer experience.
- Set up digital kick-off webinars for new customers.
- Develop and share best practices with team members to continuously improve the quality, efficiency, and effectiveness of our processes.
- Maintain and ensure Freetrailer's high level of customer satisfaction.
- KPIs to measure and improve customer success metrics.
- Ensure close collaboration with suppliers.
Qualifications and personal skills:
- Fluent in German and Danish.
- Comfortable working in a fast-paced and varied environment.
- Knowledge of another Scandinavian language is a big plus.
- Excellent communication and negotiation skills.
- Solid ability to handle difficult conversations in a professional and solution-oriented manner.
- Good computer skills and ability to learn new software.
- Well organized and able to multi-task.
- Self-motivated and proactive in nature. Get the tasks done
What does the job consist of?
- Delivering first-class customer service to Freetrailer’s customers and partners, using a customer-centric approach to ensure launch, adoption, and engagement.
- Create and close up-sale.
- Being an expert in Freetrailer's products and processes.
- Collaborate daily with colleagues and your manager to further develop internal competencies and processes within the team.
- Develop and maintain strong relationships with cross-functional internal teams.
- Plan, implement and follow up on customer meetings and training sessions.
- Follow the customer journey and onboarding activities to ensure our services are consistent.
- Support the business by providing essential information.
Welcome to Freetrailer
At Freetrailer, our people and teams are crucial to our success. We have a positive and diverse work culture based on our sharp vision and commitment. We are an agile organisation – meaning we don’t sit around and wait – we take actions. We embrace flexibility, transparent leadership, and inspiring learning. We are passionate about our business and motivated by our fantastic people who help us offer innovative solutions to our customers.
Freetrailer is a popular sharing economy platform with +1,400,000 annual users. We offer 100% self-service rental of trailers and e-bikes at +170 of the largest retail brands in +1,300 locations set across Scandinavia and Germany, including e.g. IKEA, jem og fix, Silvan, JYSK. Our end-users receive a convenient and flexible transportation solution that fits their needs. We believe that sharing economy solutions are the future and that it should be easy, accessible, and FREE.
Practical information:
Salary: Attractive salary package.
Starting date: As soon as possible.
Workplace: We are moving to Østerbro (Copenhagen) in January 2025; currently, we are located in Søborg.
Application deadline: Please send your application as soon as possible. We call for interviews on an ongoing basis and hire as soon as the right candidate is found.
#J-18808-Ljbffr-
Customer Success Manager
1 day ago
København, Denmark Conference Manager Full timeAbout the role We're looking for a Danish/German speaking Customer Success Manager to join our growing team. You will either work from our HQ in Virum, Denmark or from our brand new office in Munich.You will be one of the heroes of Conference Manager whose finest job it is to help our customers succeed with planning their events, conferences, and fairs in...
-
Customer Success Manager
1 day ago
København, Denmark AVEVA Denmark Full timeDriven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle...
-
Customer Success Manager
1 day ago
København, Denmark TimeLog AS Full timeReady to Make a Real Impact? If you thrive on building relationships, driving customer success, and crafting seamless upsell journeys, we’ve got the role for you! Imagine a dynamic day filled with customer engagement, growth opportunities, and empowering customers with tools that elevate their journey. About the Position: As a Customer Success Manager ,...
-
Enterprise Customer Success Manager
1 day ago
København, Denmark SameSystem is PLC Full timeAre you ready to lead, inspire, and drive success for some of Europe’s largest retail and hospitality brands? At SameSystem, we empower companies like Bestseller, Normal, and Matas to optimise their operations daily with cutting-edge AI-driven Workforce Management Solutions. We’re looking for a dynamic Enterprise Customer Success Manager who thrives on...
-
Customer Success Manager
1 day ago
København, Denmark GAN Integrity Solutions Full timeCustomer Success Manager We are looking for a strong team player who thrives in a fast-paced, innovative working environment and is passionate about customer happiness. We need someone who is excited about building great customer relationships, and who will have a meaningful impact on the growth of our business. In this role, you will: Own the commercial...
-
Senior Customer Success Manager
1 day ago
København, Denmark Templafy Full timeCopenhagen About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG,...
-
Customer Success Manager
1 day ago
København, Denmark The HubDanske Bank Full timeVær med til at skabe en kæmpe succes i Microsoft økosystemet med partnere der er brandvarme på at få ESG ud hos virksomhederne i Skandinavien. Marked: AI, ESG, SaaS, ERP, Skandinavien Lokation: København, Danmark Sprog : Dansk/Engelsk Type: Fuldtid Om BeWo: BeWo (BetterWorld) er en SaaS startup, der har udviklet en AI-drevet platform til at hjælpe...
-
Customer Success Manager
1 day ago
København, Denmark SAP Danmark Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Manager
1 day ago
København, Denmark Trustpilot AS Full timeOur vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust. Overview We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. We are...
-
Customer Success Manager
1 day ago
København, Denmark Dixa Full timePermanent employee, Full-time · USA - remote Your mission As a Customer Success Manager, you will play a key role in ensuring the satisfaction, retention, and success of Dixa’s customers portfolio. You will serve as the primary point of contact for our clients, advocating for their needs within the organization and fostering long-term relationships. Your...
-
Danish Customer Success Manager
1 day ago
København, Denmark Hello Retail ApS Full timeDanish Customer Success Manager Sales Full time Copenhagen HQ We want you Introduction Hello Retail is growing rapidly – and we are looking for a Danish speaking Ecommerce Specialist to be part of our future Customer Success team. Are you a fast learner, good with people, interested in E-commerce, and looking to develop your negotiation and value-based...
-
Customer Success Manager, FM
1 day ago
København, Denmark Dalux Full timeFørst, hvem er Dalux? Dalux er en innovativ ConTech-virksomhed dedikeret til at skubbe grænserne for, hvordan teknologi kan sikre en smartere og mere effektiv bygge- og driftsbranchen. Vi tilbyder i dag vores brugervenlige digitale værktøjer og BIM-teknologi (3D-informationsmodeller) til entreprenører, bygherrer og rådgivere i mere end 170 lande. Men...
-
København, Denmark Monta ApS Full timeMonta is looking for dynamic professionals, trailblazers who will be part of accelerating our reach in the SaaS realm and EV charging industry. Apply for this job We usually respond within two weeks Do you want to help the world EV better? We’re looking for talented Senior Strategic Customer Success Manager to join our Customer Success team. Who are we?...
-
Customer Success Manager, France
1 day ago
København, Denmark Trustpilot AS Full timeOur vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust. We are part of an exploding industry where we have conquered the global market and now due to expansion we are looking for a Customer Success...
-
Associate Customer Success Manager
1 day ago
København, Denmark Trustpilot, Inc. Full timeAssociate Customer Success Manager (French Market) Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust. We are part of an exploding industry where we have conquered the global market and now due to...
-
København, Denmark Hobbii Full timeLead our awesome Customer Success Team at one of Denmark’s coolest e-commerce companies Are you ready to lead and develop our customer success department, which is a smooth and high-performing operation, yet still holds so much potential and ambition? In this role, you will be responsible for the constant pursuit of fostering a customer-centric culture...
-
Sales Manager, Sweden
1 day ago
København, Denmark Conference Manager Full timeAbout the job Conference Manager is setting out to win the Swedish market and as such, we’re looking for an additional Sales Manager to join our team and ramp up our sales efforts. Reporting to the Director of Sales, you will own and manage your pipeline and play a big part in Conference Manager’s success! In other words, you will: Own and manage all...
-
Customer Success Associate
1 day ago
København, Denmark The HubDanske Bank Full timeAbout ‘All Gravy’ The next generation of employees are used to apps like Instagram, TikTok and Spotify in their personal life - but when they go to work at a restaurant chain or retail store, they’re met with software created before they were born.We are modernising the tools for frontline employees and transforming the experience into one that is...
-
København, Denmark SAP Danmark Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
København, Denmark 3Shape Full timeHave you developed proficiency in managing digital projects focusing on increasing customer engagement through marketing automation activities? Do you thrive by designing successful customer flows and taking the customer interaction to the next level? And do you want to be part of a world-leading, high-growth MedTech company that works towards improving and...