Customer Service Manager
3 weeks ago
Vi holder til i en skøn villa og har en familiær omgangstone afdelingerne imellem. Vi har en flad organisation, hvor vi hjælper hinanden og arbejder mod et fælles mål. Derudover tilbyder vi hyggelige firmaarrangementer, favorabel rabatordning, mulighed for hjemmearbejde, løn efter kvalifikationer samt pension og sundhedssikring.
Dine primære arbejdsopgaver vil omfatte:
- Lede og motivere kundeserviceteamet gennem coaching, mentoring og ved at være et godt eksempel.
- Sikre professionel, høflig og rettidig respons på alle kundehenvendelser.
- Opretholde høj nøjagtighed og professionalisme ved håndtering af kundeordrer og returneringer.
- Udvikle samarbejdsrelationer med Le Creuset's salgsteam.
- Samarbejde med økonomiafdelingen om kundeordrer og finansielle spørgsmål.
- Overvåge fakturering, bestilling, lageroptælling og lageroverførsel i detail- og konsignationsoperationer.
- Rapportere KPI'er for kundeserviceafdelingens præstationer til MD.
- Implementere nye arbejdsmetoder og systemer for at forbedre afdelingens effektivitet.
- Gennemføre rekrutterings- og udvælgelsesprocedurer efter behov.
- Sikre overholdelse af sundheds- og sikkerhedsforpligtelser.
Hvem er du?
Vi søger en passioneret, engageret og erfaren Customer Service Manager til at lede vores kundeserviceteam, som naturligt besidder et drive og evnen til at samarbejde på tværs af organisationen.
Du har en naturlig holdspillermentalitet, men er også i stand til at arbejde selvstændigt og herpå kan du håndtere forskelligartede opgaver uden at gå på kompromis med kvaliteten. Du har en udadvendt personlighed med stærke kommunikationsevner både skriftligt og mundtligt der kan sikre, at vores kunders behov bliver mødt og deres forventninger overgået. Du vil være ansvarlig for at håndtere alle kontaktpunkter fra kunder og forbrugere af Scandi.
Vi forventer, at du:
- Min. 3-5 års erfaring i en lignende rolle inden for kundeservice.
- Erfaring med teamledelse.
- Flydende dansk og mellemniveau i svensk, norsk og engelsk.
- Erfaring med D365.
- Erfaring med CRM/CEM-systemer samt Microsoft Word, Excel og Outlook.
Særlige personlige egenskaber:
- Høj integritet og fortrolighed.
- Evne til at arbejde under pres og bevare roen i udfordrende situationer.
- God tidsstyring og evne til at overholde deadlines.
- Problemløsningsevner og evne til hurtigt at identificere årsager til problemer.
- Positiv og selvsikker fremtoning.
Føles det som det rette match:
Send os din motiverede ansøgning hurtigst muligt, bilagt CV via "Ansøg"-knappen nederst. Vi indkalder løbende kandidater til samtale. Har du spørgsmål til jobbet, er du velkommen til at kontakte: HR Manager Scandinavia Henriette Engholt on 4888 0812.
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Om Le Creuset
Siden 1925 har Le Creuset fremstillet unikt køkkenudstyr, der er indbegrebet af høj kvalitet og klassisk design. Vores ikoniske støbejernsprodukter fremstilles fortsat på det oprindelige støberi i Frankrig og efter de samme håndværksmæssige traditioner. Et kontinuerligt fokus på innovation har samtidig sikret, at Le Creuset gennem årene har udviklet sig fra alene at producere gryder og pander i emaljeret støbejern til i dag at fremstille et bredt udvalg af alsidigt køkkenudstyr på tværs af kategorier, materialer og farver.
Le Creuset er en international koncern med mere end 3000 ansatte på verdensplan, og vores produkter sælges i mere end 60 lande verden over. Den skandinaviske division har hovedsæde i Taastrup lidt uden for København, hvor du vil komme til at arbejde tæt sammen med et team af meget motiverede og engagerede kollegaer.
Du kan læse mere på vores hjemmeside www.lecreuset.dk
Jobbet søges via QuickApply på Jobindex.
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