Head of Nordic Customer Services

6 days ago


Taastrup, Høje-Taastrup Kommune, Denmark Vaillant Group Full time
Nordic Service Director Role

We are looking for a skilled and experienced service director to lead our Nordic service operations. This role is responsible for developing and implementing service strategies that drive business growth and customer satisfaction.

Responsibilities
  1. Develop and implement service strategies that meet the needs of our customers and align with our business goals.
  2. Implement and prepare service set-ups for growth plans across Nordic countries.
  3. Optimize resource investment by streamlining workflows and easing processes.
  4. Implement steering methods to maximize efficiency of service resources and standardize reporting structures.
  5. Build bridges between teams to align service offer, resource planning, and priorities with strategy and business development.
Requirements
  • Master's degree in engineering, technical business, or equivalent.
  • Several years of experience in B2B service management, leadership, and project management.
  • Strong team management and communication skills, proactive work attitude, and network-driven mindset.
  • Strategic thinker, results-driven, and problem-solver with an entrepreneurial mindset.
What We Offer
  • Pension scheme and company car.
  • Sit-stand desks and electric charging stations.
  • Opportunity to work up to 40% of working hours on a mobile basis, with the option to work up to 30 days a year from an EU country.


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