Head of Nordic Customer Services
6 days ago
We are looking for a skilled and experienced service director to lead our Nordic service operations. This role is responsible for developing and implementing service strategies that drive business growth and customer satisfaction.
Responsibilities- Develop and implement service strategies that meet the needs of our customers and align with our business goals.
- Implement and prepare service set-ups for growth plans across Nordic countries.
- Optimize resource investment by streamlining workflows and easing processes.
- Implement steering methods to maximize efficiency of service resources and standardize reporting structures.
- Build bridges between teams to align service offer, resource planning, and priorities with strategy and business development.
- Master's degree in engineering, technical business, or equivalent.
- Several years of experience in B2B service management, leadership, and project management.
- Strong team management and communication skills, proactive work attitude, and network-driven mindset.
- Strategic thinker, results-driven, and problem-solver with an entrepreneurial mindset.
- Pension scheme and company car.
- Sit-stand desks and electric charging stations.
- Opportunity to work up to 40% of working hours on a mobile basis, with the option to work up to 30 days a year from an EU country.
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