Customer Service Team Leader
3 days ago
This role is offered on a hybrid basis, which involves a combination of working from our office in Copenhagen and also remotely.
Drive Success as a Hands-On Customer Service Team Leader
This is a unique opportunity to combine leadership with operational excellence. As a Customer Service Team Leader, reporting to the Customer Operations Manager Scandinavia, you'll not only guide and motivate your team but also work alongside them, ensuring smooth daily operations. From managing tasks and planning workloads to resolving challenges and fostering collaboration, you'll play a key role in both the team's success and operational efficiency. If you're adaptable, organized, and ready to lead by example, we want to hear from you
Take the lead and go beyond amazing with us – submit your application today
What you will be doing to be successful in this role:
- Handle customer inquiries via email when needed, always striving to deliver exceptional service.
- Coordinate and lead the team across Denmark, Sweden, and Norway, ensuring adherence to procedures and standards while acting as a mentor and providing ongoing support.
- Identify and implement process improvements to enhance efficiency and customer satisfaction, keeping the customer's perspective at the forefront.
- Train new team members and foster the development of existing employees through organized workshops and training sessions.
- Prepare performance reports and analyze data to uncover trends and opportunities for improving service. Take the lead in resolving customer issues and escalating when necessary, serving as the primary contact for complex cases.
- Ensure that all team interactions align with the company’s standards, reviewing service quality and reinforcing best practices to maintain excellence in customer service.
If you have the following skills and experience, we want to hear from you:
- Strong leadership and motivational skills to guide and develop a team effectively, including providing constructive feedback and coaching.
- Excellent problem-solving abilities to quickly identify root causes of customer issues and implement effective solutions.
- Strong communication skills in one of the Scandinavian languages and in English.
- Highly organized and skilled at task prioritization to ensure timely responses and issue resolution.
- Collaborative mindset to work seamlessly with other departments (sales, technical support, finance) to resolve customer issues efficiently.
- Analytical thinking and creativity to handle complex issues and improve processes for better customer experiences.
The Extras You’ll Get
- A competitive pension scheme to secure your future.
- A performance-based bonus to recognize your achievements.
- Access to healthcare benefits to support your well-being.
- Fritvalg options, giving you flexibility to choose benefits that suit your lifestyle.
We’re committed to offering a package that not only supports you today but also invests in your tomorrow
We are RS
At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.
Our purpose? Making amazing happen for a better world.
We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.
We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
Come and join us – and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
#J-18808-Ljbffr-
Customer Service Team Leader
6 days ago
København, Denmark Rsgroup Full timeSelect how often (in days) to receive an alert: Location: Copenhagen NV, Capital Region of Denmark, DK, 2400 Brand: RS Group Function: Customer Services Work Location: Hybrid Drive Success as a Hands-On Customer Service Team Leader! This is a unique opportunity to combine leadership with operational excellence. As a Customer Service Team Leader,...
-
Customer Service Team Leader
1 day ago
København, Denmark IT Minds Full timeCustomer Service Team Leader hos Just Eat Just Eat er en vækstvirksomhed, hvor der er fart på, og hvor vi gør, hvad der kræves for at nå vores mål. Vi søger dig, der gerne vil motivere unge mennesker til at yde deres bedste og samtidig have en sjov hverdag sammen med os andre i Just Eat. Som Customer Service Team Leader for vores kundeservice-team...
-
Customer Service Team Leader
1 day ago
København Huse, Denmark Just-Eat.dk ApS Full timeCustomer Service Team Leader Placering: Copenhagen Just Eat er en vækstvirksomhed, hvor der er fart på, og hvor vi gør, hvad der kræves for at nå vores mål. Vi søger dig, der gerne vil motivere unge mennesker til at yde deres bedste og samtidig have en sjov hverdag sammen med os andre i Just Eat. Som Customer Service Team Leader for vores...
-
Customer Service Specialist
4 days ago
København, Denmark Hertz First Rent A Car Full timeCustomer Service Specialist – 3stepIT, Søborg Lokation: 3stepIT Danmark – København (Søborg) Ansættelsestype: Fuldtid 3stepIT oplever en forrygende vækst, både globalt og i Danmark, og søger derfor en Customer Service Specialist til vores forsikringsafdeling, kaldet Care Packs. Care Packs-teamet har ansvaret for administrationen af de...
-
Team Leader SYSS Nordics
3 days ago
København, Denmark City of Shakopee, MN Full timeAre you passionate about making an impact, and always act with integrity? Are you continuously looking to push yourself to achieve new goals? Are you not afraid to question the status quo by proposing creative solutions to problems? Emerson is looking for a Team Leader Engineer to be a part of our service team in Denmark. In this Role, Your Responsibilities...
-
Customer Service Representative
1 day ago
København, Denmark Hollister Incorporated Full timeWe Make Life More Rewarding and Dignified Location: Denmark (Fredensborg)Department: Customer Service Join our Company to make a difference in people's life! The Customer Service Representative is responsible for collaborating with the Nordic Customer Service organization to support the Nordic Business Units in delivering a superior customer experience....
-
Customer Service Specialist
1 day ago
København, Denmark JACOBS DOUWE EGBERTS Full timeDo you thrive as first-point-of-contact for the company? Are you the fast-paced colleague with great communication skills? Would you like to learn more about coffee and tea? Come join us! The customer service specialist is the first point of contact for JDE customers and delivers local customer services in line with defined policies and procedures. The...
-
Customer Service Representative
9 hours ago
København K, Denmark RIA FINANCIAL SERVICES, DENMARK ApS Full timeAt Ria Financial Services, Denmark ApS, we're committed to providing exceptional customer experiences. As a customer-facing team member, you'll be the face of our company, interacting with customers daily to receive and process money transfers, money orders, and foreign currency sales and purchases.You'll accurately verify or enter customer information on...
-
Manager, Customer Technical Services
1 day ago
København, Denmark Mastercard Payment Services Denmark AS Full timeManager, Customer Technical Services Placering Ballerup Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,...
-
Transformational Customer Support Leader
1 day ago
København, Denmark Music Tribe Full timeCompany Description Amplify Your Passion, Define Your Sound TC Electronic is where passion meets sound. Since 1976, we've dedicated ourselves to creating the tools that empower your musical journey. With our award-winning gear, your creativity knows no bounds. Our innovation and commitment to quality are recognized worldwide, serving as the foundation of...
-
IKEA Food Team Leader
3 days ago
København, Denmark Inter IKEA Systems B.V. Full timeYou care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join...
-
Customer Service Manager
1 day ago
København, Denmark JACOBS DOUWE EGBERTS Full timeAre you ready to lead and develop our amazing customer service team? Do you have a passion for developing and implementing improvements to optimize the supply chain flow to our customers? Then you might be the new colleague we are looking for. Our current Customer Service Manager is moving to a new exciting role in Supply Chain, and we are therefore...
-
Customer Service 10
3 days ago
København, Denmark Just Eat Takeaway.com Full timeGood customer service requires patience, problem-solving skills and a genuine passion for people. Join us and help millions of our couriers, customers and restaurant partners create unforgettable food moments around the world. You patiently handle any issue, keeping your cool even in difficult moments. You adapt to any situation and feel joy from finding...
-
Team leader for Microbial Downstream Manufacturing
22 hours ago
København, Denmark AGC Biologics Full timeTeam leader for Microbial Downstream Manufacturing Apply locations: Copenhagen, Denmark Time type: Full time Posted on: Posted 4 Days Ago Time left to apply: End Date: January 17, 2025 (23 days left to apply) Job requisition id: JR101379 Our purpose is to bring hope to life by enabling life-changing therapies for patients around the globe, creating a...
-
Operations Customer Service Desk Officer
1 day ago
København, Denmark DLL - Financial Solutions Partner - Part of Rabobank Full timeAs a Customer Service Desk officer, you will be a part of the Customer Service Desk team. The role is focused on administrative tasks, customer contact, and ensuring that customers receive the best possible service. Initially, this role emphasizes administrative tasks, but as you learn, you will also handle emails and customer calls. As you become more...
-
Team Lead of Customer Support
1 day ago
København, Denmark ESO Full timeLOGIS BY ESO Logis and ESO are uniting to integrate data and workflows from call taking, dispatch and billing across the emergency response continuum. ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We are the largest Software provider to EMS agencies, fire...
-
Customer Technical Services Analyst II-2
1 day ago
København, Denmark Mastercard Payment Services Denmark AS Full timeCustomer Technical Services Analyst II-2 Placering Ballerup Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,...
-
BIOPHARMA SERVICESTeam Leader
1 day ago
København, Denmark Eurofins Optimed Clinical Research Full timeBIOPHARMA SERVICE Team Leader - Microbiology Department 1 day ago Be among the first 25 applicants Company Description Eurofins BioPharma Product Testing Denmark A/S is a world-leading global contract laboratory in the pharmaceutical field, providing the pharmaceutical industry with microbiological and chemical analyses, process control, and consulting...
-
Nordic Speaking Customer Service Advisor
1 day ago
København, Denmark Patrique Mercier Recruitment Spain Full timeNordic Speaking Customer Service Advisor - Athens, Greece Patrique Mercier Recruitment ES is excited to offer a fantastic opportunity for Nordic-speaking individuals to join our client as Customer Service Advisors in vibrant Athens, Greece. In this role, you will be the voice of the company, assisting customers from Nordic countries by addressing their...
-
Performance Brand leader
1 day ago
København, Denmark Music Tribe Full timeCompany Description TC Electronic (est.1976) is one of the world's leading guitar pedal and audio product manufacturers. We collaborate with many top artists, such as Depeche Mode, Metallica, Rammstein, Aerosmith, Prodigy and The Rolling Stones. At TC Electronic, we believe that music has the power to transcend boundaries, connect people, and shape the...