Customer Service Specialist
6 hours ago
Customer Service Specialist – 3stepIT, Søborg
Lokation: 3stepIT Danmark – København (Søborg)
Ansættelsestype: Fuldtid
3stepIT oplever en forrygende vækst, både globalt og i Danmark, og søger derfor en Customer Service Specialist til vores forsikringsafdeling, kaldet Care Packs. Care Packs-teamet har ansvaret for administrationen af de forsikringsprodukter, som 3stepIT tilbyder, og håndterer bl.a. returoptioner, frikøbshåndtering og kundeserviceopgaver, dette overfor både leverandører, partnere og slutkunder.
Vi søger en dynamisk og engageret Customer Service Specialist til at opfylde en stigende efterspørgsel fra kunder og partnere på vores forsikringsprodukter. 3stepIT har en lang række partnere og slutkunder der plejes af virksomhedens Key Account Managers. Som Customer Service Specialist vil primære ansvarsområde være administration af returoptioner, frikøbshåndtering og kundeserviceopgaver. Du vil i det daglige bistå sælgere, partnere og kunder i forbindelse med løsning af konkrete sager, der omhandler brug og administration af forsikringsydelserne. Customer Service Specialisten indgår i Customer Operations-teamet og skal varetage de forsikringsadministrative opgaver, der relateres til bestående såvel som potentielle nye kunder.
Dine primære hovedansvarsområder
- Forsikringsadministrativ støtte til Key Account Managers
- Kontakt til kunder og partnere i det omfang materiale og/eller information mangler
- Kontrol og indrapportering af forsikringer til forsikringsselskab
- Forespørgsler fra forsikringspartner omkring tegnede forsikringer
- Udarbejdelse af frikøbslister ved udløb af bruttolønsaftaler
Dine kvalifikationer
Erfaring og uddannelse:
- Erfaring med Excel på højt brugerniveau
- Erfaring med B2B kunder (private og offentlige). Kendskab til forsikringer, IT-kanalen og/eller forsikringsbranchen er en fordel
- Eventuel kommerciel uddannelse er en fordel, dog ikke et krav
Personlige egenskaber
- Du trives godt både i tæt samarbejde med øvrige medarbejdere og ved koncentreret selvstændigt arbejde
- Det er essentielt, at du fungerer i en organisation med høj puls, alsidige opgaver og hurtig omstilling
- Du sætter en ære i, at slutkunder og partnere får den nødvendige rådgivning og den rigtige løsning
- Du udstråler en høj grad af troværdighed, engagement og vilje til at hjælpe slutkunder
- Du har evnen til løbende at tilegne dig ny viden
- Du arbejder struktureret og organiseret, med plads til akutte opgaver
Sprog og IT
- Du behersker dansk og engelsk både i skrift og tale
- Du er fortrolig med brug af Office-pakken (særligt Word og Excel)
Hvad vi tilbyder
3stepIT er en global virksomhed, hvor innovation, bæredygtighed og medarbejdertrivsel er i højsædet. Vi tilbyder:
- En spændende hverdag med dygtige kolleger og højt til loftet
- En attraktiv lønpakke med fast løn, bonus, pension, sundhedsforsikring og andre personalegoder
- En arbejdsplads, hvor humor og socialt samvær er kerneværdier
- Muligheder for personlig og faglig udvikling i et vækstorienteret miljø
Der refereres til Team Leader Customer Service, Martin Nielsen. Martin har været ansat hos 3stepIT Danmark i 3 år. I sin lederstil lægger han vægt på åbenhed, ærlighed, frihed under ansvar, medindflydelse og teamwork.
Vil du være med på rejsen?
Kan du se dig selv i rollen som Customer Service Specialist, og vil du være en del af en virksomhed, der sætter bæredygtighed og innovation i centrum? Så send din ansøgning og CV allerede i dag. Har du spørgsmål, er du velkommen til at kontakte Martin Nielsen på telefon +45 20 42 13 80 eller mail .
Vi glæder os til at høre fra dig
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