Sales Support Nordics
5 days ago
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Job Requisition ID: R6404
Povzetek delovnega mestaWe are looking for a full-time Sales Support colleague located in Brabrand, Denmark to provide commercial support to the Nordics H&B Food Biosciences Sales team responsible for Nordics territory (Denmark, Finland, Sweden, Norway, Iceland) covering the customer base in the Food Biosciences team categories, which incorporates the IFF's portfolio of Cultures and Enzymes. This role requires collaboration with various departments including commercial, logistics, customer service, financial, quality control, etc. to ensure seamless customer experience.
Your main daily tasks and key responsibilities will include:- Be the first point of contact in the office for customers, agents, distributors for questions related to commercial matters and day-to-day topics connected to existing business.
- Develop and maintain trustful relationships with customers.
- Providing support for Sales Managers on day-to-day topics and be Back-up for the Account/Sales Managers responsible for the specific Sub-Regions.
- Working closely with customer service and logistics teams.
- Correct, timely and accurate usage and maintenance of IFF local systems, Sales Force system and SAP systems according to the IFF business rules (e.g. pricing, customer master data, cases, etc.)
- Ensuring data integrity.
- Maintaining pricing systems.
- Ordering and progress tracking of product samples and required documentation requests from customers.
- Organizing and tracking sample shipments from customers to IFF lab locations.
- Coordinate all communications between the customer, agent, distributor and IFF departments and ensure timely reply to questions and follow-up on (internal) actions.
- Liaise with other departments on project progress to ensure that the Account/Sales Manager and the customer/agent/distributor are kept fully up to date.
- Support in organization of seminars, events, workshops, customer visits in line with Commercial manager requests.
- Prior experience within an international company in customer service, sales support or other related position is an advantage.
- Some experience with the use of SAP and/or other systems in a customer service and logistics environment will be welcomed.
- Excellent interpersonal skills, being solutions oriented with the ability to interact and coordinate activities with internal support team and customers.
- Proactive and results-driven, coupled with a customer service focused mindset.
- Excellent accuracy and attention to detail.
- Ability to learn quickly and work with project-related IT systems.
- Organized, resilient and able to meet deadlines without compromising consistency in the process.
- Ability to work independently and as a team.
- Respect for sensitive/confidential information.
- Language: Danish and English required, any other Scandinavian languages will be a plus.
- Location: Copenhagen/Lyngby, on-site.
- Education: Bachelor's Degree in a relevant field of study.
Please submit your application in English to us as soon as possible. We go through applications on an ongoing basis and will proceed with potential candidates immediately. For further information on the position, please contact Talent Acquisition Associate Tiia Haimakainen (email ).
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