Customer Care Hero

3 days ago


København, Denmark Bottle Hero Full time

Bottle Hero Copenhagen, Capital Region of Denmark, Denmark

Customer Care Hero

At Bottle Hero, we’re on a mission to revolutionize how the world experiences wine and spirits. As the world’s largest premium marketplace for wine, we’re looking for a Customer Care Hero to join our team and ensure that every interaction with our customers, partner merchants, and sommeliers is nothing short of amazing.

If you’re passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment, this could be the perfect role for you

Why You'll Love This Role

As a Customer Care Hero , you’ll be the first point of contact for our customers across the globe. Every day will bring new challenges, but you’ll excel because you will:

  1. Be the voice of Bottle Hero : Handle inbound calls, chats, and emails with warmth and professionalism.
  2. Solve problems like a pro : Tackle time-sensitive issues, troubleshoot, and ensure timely resolutions for payments, accounts, and questions.
  3. Be a quality ambassador : Uphold our mission to provide the best customer experience possible.
  4. Collaborate and innovate : Work closely with cross-functional teams to streamline workflows and improve our products.
  5. Make an impact : Your efforts will influence customer satisfaction, lifetime value, and product adoption.
What Makes You a Customer Care Hero

We’re looking for someone extraordinary, and we know that’s you if:

  1. You’ve got experience : At least 1 year in customer service, navigating email, phone, and chat like a champ.
  2. Languages are your superpower : You’re fluent in both Danish and English.
  3. Tech doesn’t scare you : You’re quick with apps, hotkeys, and multitasking across multiple tabs.
  4. You communicate like a pro : Whether it’s formal or casual, your writing and speaking skills are top-notch.
  5. You thrive under pressure : A fast-paced, ever-changing environment excites you.
  6. You love solving problems : You’re innovative and don’t settle for 'this is how it’s always been done.'
  7. You’re empathetic and organized : Juggling tasks and connecting with people come naturally to you.
Why Join Bottle Hero?
  1. Be part of a fast-growing startup that’s reshaping the wine and spirits industry.
  2. Work with a passionate, driven, and supportive team.
  3. Enjoy opportunities for growth and visibility with leadership.
  4. Make a meaningful impact on our customers, partners, and brand.
  5. Amazing office in central Copenhagen next to the Queen and King.
About Bottle Hero

At Bottle Hero, we are revolutionizing the way people discover and enjoy wine and spirits. As a dynamic startup headquartered in Copenhagen, we operate on a global scale, serving as a marketplace that connects wine lovers with carefully curated bottles recommended by world-class sommeliers. Our platform brings these premium selections directly to your doorstep from trusted local merchants.

Bottle Hero combines the expertise of sommeliers with the convenience of online shopping, ensuring every bottle meets the highest standards of quality and taste.

Ready to Save the Day?

Join Bottle Hero and become a vital part of our mission to bring joy to wine and spirits lovers around the world. Apply now and let’s make a difference together

Send us your application or reach out for more information at

The Bottle Hero Team

Seniority level

Entry level

Employment type

Full-time

Industries

Internet Marketplace Platforms

#J-18808-Ljbffr

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